Client Services Executive
2 weeks ago
We are looking for a motivated individual who is able to work to tight daily deadlines whilst remaining professional and self-motivated. Experience of working in an office environment with a sound knowledge of basic office procedures is a must. The role requires excellent communication skills, a proactive approach to problem solving and a strong commitment to Client Services. A good level of written and spoken English is essential.
- Manage multiple tasks and prioritise effectively.
- Ensuring a proactive approach to problem solving.
- Working to tight deadlines and overcoming logístical challenge.
- Communicate effectively with other team members, management, and customers.
- Co-ordinate and organise the extraction of data from internal and external systems as and when required.
- Capture and Input Clients data.
- Obtaining and distributing proof of delivery (POD) reports for customers.
- Producing internal and external reporting as required.
- Highlight any deficiencies in service to your line manager.
- Deal with client complaints; investigate with 3rd party suppliers and relevant Citipost staff and keep client informed of complaint progress throughout.
- Liaising with third party suppliers and contractors on a regular basis ensuring client schedules and targets are met.
- Handling tracking and delivery queries.
- Prompt telephone answering.
- Ensure adherence to all Health & safety disciplines.
- General clerical duties (Filing, photocopying, scanning etc)
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Erith (required)
Ability to Relocate:
- Erith: Relocate before starting work (preferred)
Work Location: In person
Reference ID: Client Services Executive
Expected start date: 01/04/2024
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