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Receptionist

3 months ago

Inverurie, United Kingdom Thainstone House Full time

**Job Ref**:CH1596

**Branch**:Thainstone House

**Location**:Inverurie, Aberdeenshire

**Salary/Benefits**:Competitive Salary up to £25000+ extensive benefits package + service charge up to £2000 per year

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:08/03/2024

**Closing date**:21/04/2024

**Are you our next friendly, efficient and motivated Receptionist?**

If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.

Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you'll be confident upselling its amenities.

**What we offer**
- £11.44 per hour (equivalent to a salary of £24,000k per annum based on full-time hours)
- 100% service charge, up to approx £2000 per year
- Attractive staff uniform
- Flexible working pattern
- Training and development opportunities including SVQ’s and professional qualifications
- Staff meals
- Discounted rates across our group of hotels for accommodation and food beverage for you and your friends family
- Personal membership to Perkbox offering a range of offers and discounts
- Pension
- Long Service Recognition
- Pet Bereavement Day
- Paid day off on your birthday each year

Do you believe it's essential to exceed expectations?

Then we want to work with you

Thainstone House has a rich history, dating back to the 18th century. Once a grand private home, it's now an elegant Aberdeenshire hotel where guests are welcomed with warmth and traditional Scottish hospitality.

Because the team at Thainstone House are on a mission: to create memories that last a lifetime. We're highly motivated, driven to succeed and focussed on making our guests' journey the best it can be. Of course, we also like to have a good time along the way.

Standing proudly in acres of its own woodland, Thainstone House is less than 10 minutes' drive from the small town of Inverurie. The locals are polite, humble people - the kind who appreciate the Scottish produce available in their independent shops, lovely restaurants and great bars.

Inverurie offers all the amenities of modern life, too. It's well connected, with direct trains running regularly to Aberdeen, taking just 25 minutes, as well as to Inverness. Aberdeen airport is only 20 minutes' drive away, with flights across the UK and to a handful of European destinations.

As a beautiful mansion house in such an ideal location, Thainstone House is a popular choice for weddings, as well as spa and leisure guests and business travellers. Working here is an opportunity to further your career as part of a successful, award-winning team.

Can we tempt you to join us?

**Three reasons to choose a career with Crerar Hotels**
- **Destination locations**

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- **Talent development**

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves a varied career in the Scottish hospitality industry.
- **Shaped by our values**

We share the spirit of Scotland through our values. We take **pride** in providing a truly **authentic** experience; we're **warm** in personality, **curious** to get to know our guests and **confident** in sharing our knowledge. We take what we do seriously, but our **humour** means we also see the lighter side. Above all, we're comfortable saying, "we are who we are"