Helpdesk Administrator

**Job description**

**Helpdesk Administrator**

Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

**THE ROLE**:
The Help Desk Administrator is to support all of the Estates and Campus Services activities, being the conduit between our customers, building users and estates making sure our customers have all the support and guidance they need to resolve issues quickly and effectively. This role has a direct impact on the student and staff experience and helps us achieve our strategic goals.

To succeed in this role you will put the customer at the heart of everything you do, have a broad up-to-date knowledge of Estates and Campus services, and knowledge of helpdesk delivery in a similar role and good practices required to deliver these services within HED.

**DISCOVER THE ADVANTAGES OF JOINING OUR UNIVERSITY. WE OFFER A RANGE OF ATTRACTIVE BENEFITS AND OPPORTUNITIES TO ENHANCE YOUR WORK EXPERIENCE**:

- Competitive salary, including incremental progression within your scale.
- Contributory defined benefits pension schemes - Local Government Pension Scheme (LGPS) for support and research staff and Teachers Pensions for our academic staff.
- Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Long service awards and recognition awards, which are awarded to staff for exceptional performance.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residenceprogramme.
- The perks don’t stop there - click this link for further information on My Reward and Benefits

**UKVI STATEMENT**

**ED&I STATEMENT**:
**Job Types**: Full-time, Permanent

**Salary**: £23,144.00-£25,138.00 per year

Work Location: In person

Reference ID: REC00000214