Concierge Host

2 months ago


London, United Kingdom CBRE Full time

Posted- 20-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**The purpose of the role is**:
CBRE has been successful in expanding our relationship with a major global financial services organization with operations across EMEA. This role focuses on working as part of the CBRE account team based in the City of London on the client’s flagship EMEA office. Responsible for delivering the daily reception functions within Guest Relations. This includes; meeting, greeting and registration of clients, attending to and actioning all calls, administering / co-ordination of all meetings as requested by the client and switchboard cover.

**Key Tasks**:
To be well presented and maintain a professional image at all times when interacting with visitors and stakeholders

Supporting Concierge - Meet & greet visitors to the building in a welcoming manner, determine nature of business and announce them to the appropriate personnel

Comply with visitor management processes, ensuring compliance with company security policies

Events management - Meet and greet large volumes of clients and visitors. Provide assistance based on their needs, including registration if required

Concierge / Events Handle and administer general enquiries

Conduct regular meeting with the events team to review all up and coming events, requitements and needs

Support during events managing the cloakrooms and answering guests questions

Ensure the reception and public spaces are clean and tidy with the furniture in the appropriate positions at all times

Report and record any faults with furniture, fixtures & equipment to the Facilities Helpdesk and follow up when necessary

Maintain the reception desk/areas in a clean and tidy manner

Supporting with escorting guests or VIP visitors into the building

Maintain a facility-wide knowledge of meeting room locations and other on-site facilities

Liaise with the Media Services / Catering departments / other Reception desks

Dealing with complaints and escalate to relevant areas

Produce daily stats as appropriate and update stats board
- **Education**

Administrative skills: word, power point, excel, outlook are desirable

Minimum of 1 year experience in corporate or 4-5 star hotel/hospitality reception

**Skills**

Strong PC skills, MS Office

Self-motivated and resourceful

Good administrative skills

Well organised and good prioritisation and planning skills

Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

Service orientated attitude combined with innovative thinking

**Knowledge**

Knowledge and awareness of the facilities management industry

**Experience**

Practical experience in working with supply partners to deliver a seamless, integrated service

Customer services experience and the ability to communicate at all levels

**Aptitude**

Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner.

Good organisation and forward planning skills.

Results driven.

Adaptability.

Team player

Must adhere to CBRE RISE values at all times

Proven record of providing excellent internal and external customer service

Ability to respond effectively to highly sensitive issues.

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations


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