Quality and Performance Lead

4 weeks ago

Dudley, United Kingdom Gordon Moody Association Full time

This is a new specialist role, which has the specific responsibility of contributing to our drive for excellence and outstanding quality of the work we undertake within our services.

Under the Director of Clinical Services’s leadership and delegation, this role will drive a quality culture across the business to ensure the best possible results.

The position holder will provide leadership and expert advice on quality Governance and clinical performance audit and will lead on all aspects of quality Governance across the organisation.

**ABOUT YOU**:

- Are you looking for a new challenge?
- Do you have a willingness to learn and develop?
- Are you able to commit to Gordon Moody’s ambitions, values and strategies?
- Do you have the ability to work on your initiative and be proactive?
- Are you able to empower others and have a positive ‘can-do attitude?
- Do you have strong project management skills and the ability to make decisions?

**RESPONSIBILITIES**:

- Act as the lead for the continuous implementation of the organizations’ Quality Assurance & Clinical Excellence Framework, enabling the delivery of first-class support and QA oversight across all services.
- Establish and maintain, systems and processes to receive insights and information from various sources, including HR, other departments and service users, to understand quality, risk and effectiveness across a range of diverse services.
- Use data and performance information to prioritise and implement service reviews and to undertake focused, bespoke audits into specific areas of practice or specific service types.
- Be responsible for effective, strategic and long-term planning, coordination and reporting for all quality improvement initiatives.
- Ensure that the Senior Leadership Team and Board receive the right information at the right time to enable robust performance management within our assurance framework and inform on training and improvement needs.
- Develop and implement training and development initiatives for all staff about the knowledge, skills and experience required for our approach to quality and to deliver quality improvement.
- Oversee the day-to-day use, maintenance and compliance of our CRM - Apricot software and additional data recording systems.
- Capture key demographics and outcomes from our delivery model, enhance the quality of delivery and maximize the achievement of outcomes.
- Implement a peer review approach across the organisation; coach and upskill managers and senior colleagues to examine and analyse the quality of services and practice; and develop improvement or practice sharing plans when issues and good practice are noted.
- Be responsible for monitoring and reporting performance and quality standards across the contract portfolio.
- Support standardization and robustness of data across GM’s internal systems.
- Support the service managers and frontline teams in completing regular audits of the CRM.

**SPECIFICATION**:
**QUALIFICATIONS AND TRAINING**

**Essential**:

- Advanced Qualification and/or training (level 5 minimum) in a relevant discipline such as Healthcare, Social Work, Psychology, Psychotherapy or Counselling.
- Health or Social Care Professional Accreditation such as BPS, BASW, UKCP, FDA or an equivalent membership body.

**Desirable**:

- Quality Improvement or Health/Addiction-related Qualification.
- Project Management Qualifications.
- Evidence of CPD.

**EXPERIENCE**

**Essential**:

- Minimum 5 years experience in a similar position within the Health and Social care Sector.
- Demonstrable experience and knowledge of the 3rd party sector.
- Demonstrable background in Clinical Audit and Healthcare Quality Improvement.
- Experience in working towards meeting CQC requirements.
- Experience in undertaking whole service and thematic audits.
- Experience in the development, and implementation of policies, strategies and effective practices relating to performance, quality and safeguarding.

**Desirable**:

- Significant experience in Quality Management with experience in Quality Assurance.

**KNOWLEDGE, SKILLS AND COMPETENCIES**:
**ESSENTIAL**:

- Knowledge and understanding of the; NICE &PHE Guidelines, CQC Regulations, Mental Health and other relevant guidelines and regulations associated with addiction treatment services.
- Excellent command of Microsoft Software.
- The ability to summarise and relay complex information to a wide range of stakeholders.
- Excellent analytics and problem-solving skills.
- Strong attention to detail with the ability to identify emerging themes within complex data sets.

**Desirable**:

- Knowledge/ understanding of the problems associated with the treatment of addiction and mental health issues.
- Knowledge of working with a cloud-based database or CRM software.

**Working Hours**:
35 Hours per week - Hybrid working with essential travel to residential sites

**Company Benefits**:

- 28 Days holiday plus Bank holidays
- Paycare scheme
- BetterSpace memb

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