Admin Support Officer

7 months ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Are you looking for a new challenge?

Do you enjoy working within a fast paced environment where no two days are the same? If so, the Temporary Staffing office could be for you

Our small, dynamic team work hard and support each other. We offer agile working and encourage a positive atmosphere. We are committed to our roles and are looking for someone who is like minded and will compliment our little work family.

You will Support the provision of a comprehensive and effective temporary staffing function to the organisation as required in relation to:
Utilising Trust systems to source, book and facilitate payment of temporary Bank & Agency staff across all areas of the Trust. This supports the Trusts staffing levels and skill mix in order to provide an effective service and support patient safety.

Ensure pre-employment checks for temporary workers are in line with all NHS Employment Check Standards and Standard Operating Procedures are followed.

Assist temporary staff, ward managers and other key stakeholders with queries.

Chasing and recording mandatory training compliance for Bank Staff

Provide administrative support to the Temporary Staffing Operations Manager

The above is just a small number of the duties you will undertake, the role is constantly progressing and changing meaning there are always new tasks to get involved with.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Deliver under the supervision of the Temporary Staffing Operations Manager:
Ensure all temporary staffing shift requests are appropriately dealt with in a timely manner

Allocating staff appropriately to the required shifts as per booking protocols

Monitor, review and inform workers who require up to date mandatory training, and advise manager and bank worker accordingly

Liaise with the Recruitment Team to ensure appropriate pre-employment checks are in place for all new Bank colleagues prior to setting up an electronic record

Follow up any professional registration lapses as per protocol and update the system accordingly

Act as first point of contact dealing with telephone and face to face enquiries efficiently, primarily with bank workers/agency consultants/Matrons/Ward Managers/Sisters/finance and other internal departments

Regularly engage with temporary workers to obtain availability, develop relationships using persuasive skills to ensure a greater take up of booking by individuals

Ensure all EWTD requirements relating to 48 hours working are followed and appropriate actions taken

Liaise with staffing agencies to fill unfilled shifts as per necessary approval processes; reviewing pro-formas as required.

Quality checking agency checklists prior to setting up new worker records in Healthroster to ensure they meet compliance in line with NHS framework agreements

Run reports monthly to check non-active agency workers and liaise with the agency to make the worker records inactive

All complaints are appropriately raised with the Temporary Staffing Operations Manager, Temporary Staffing Manager or the Matron for Professional Standards

Complete workforce forms as per procedure e.g. terminations, additional posts, and send for appropriate authorisation as per Standard Operating Procedures

Checking and processing timesheets daily for payment in line with payroll deadlines/SFI’s. Recognise when to escalate any issues to management for further investigation.

File employee related records accurately and in a timely manner adhering to Data Protection guidance

To be aware of data quality issues at all times, taking action to maintain standards and report to Temporary Staffing Manager as appropriate

Extract daily/weekly/monthly shift reports for senior managers/agencies with using Bankstaff (fill rate reports/adhoc reports/escalated shift reports/finance month end journal)

Assist in establishing new working processes, review and evaluate ways of working

Team working and Development

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