Customer Support Executive

3 weeks ago


Consett, United Kingdom Mer Full time

**Location**: Consett, County Durham

**Unit**: Customer Service

**Job title**: Customer Support Executive

**Full time / part time**: Full Time

**Form of employment**: Permanent

**Application date**: As soon as possible

**I'm Interested**
- Term: Full Time - Permanent at 37.5 hours.
Location: Consett, County Durham
Working: Office based
Industry: EV ChargingSalary starting at £22k with a tier system in place supporting progression and development.

**The Role**

**Requirements**:
**Key Responsibilities**:

- Providing second line support escalated from our Call Centre
- Provide first line support to our Charge Point owners and Fleet customers
- Helping to resolve internal and external queries with a first-time right approach
- Reviewing our Call Centres performance and reporting any concerns to the Head of Operations
- Complete checks on all Installations to ensure the charging stations have been set up on the network correctly
- Carry out daily charger checks and reporting any issues to the Operations team
- Completing remote diagnostics on charging stations
- Troubleshooting errors and escalating to the manufacturers
- Escalating faulty chargers to our planning team who then organise a site visit
- Managing the back-office network
- Setting up charge point tariffs
- Setting up and supporting charge point owners with their online portal
- Assisting charge point owners with monthly reporting

**Skills & Experience**
- Experience in Customer Service is essential, telephone experience would be beneficial
- Strong literacy skills
- Experience working in an Office or Call Centre environment
- Problem-solving skills
- IT literate
- Soft skills
- Administration skills

**Benefits**:
**So what can we offer you?**-
- Please be aware that this role will be primarily office based in Consett, County Durham. Applications from those not within a commutable distance will not be considered.
- **I'm Interested



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