Customer Service Assistant

6 months ago

StokeonTrent, United Kingdom One Stop Grow Shop Full time

One Stop Grow Shop is a retail company specialising in selling hobby hydroponics growing equipment directly to end users.

We’re looking for a personable and enthusiastic addition to our Customer Service team who will strive to improve the customer journey.

This is a rewarding role which will see you working with both customers and internal departments.
- Possess excellent communication and listening skills and enjoy forming lasting relationships with both customers and colleagues
- Take pride in resolving problems for customers
- Have a resilient, persistent and positive approach to overcoming objections
- Be enthusiastic to learn about and understand the hydroponics industry
- Have experience using Microsoft Office Software inc Outlook, Excel and Word and the ability to quickly pick up in-house software systems
- Have experience of using Zendesk or other communication software (preferred but not essential)
- Have experience of monitoring and responding to review platforms (preferred but not essential)
- Have a confident telephone manner, taking calls from customers from day one in role
- Enjoy working within a team and helping to achieve departmental targets
- Have experience of performing to targets

The role will include:

- Negotiating with customers to find the best solution, ensuring customer satisfaction
- Looking for long term solutions, better ways of working and helping to implement those changes
- Organising refunds for customers where applicable
- Carrying out investigations following customer complaints
- Organising and sharing workload with team members
- Transferring calls to other departments
- Working closely with other departments
- Contacting courier companies to track deliveries and locate parcels
- Monitoring and responding to review platforms

**Salary**: From £10.42 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: Stoke-CS-Nov(23)

  • Lifeline Customer Service Advisor

    2 weeks ago

    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Location: Office-based, Stoke-on-Trent, ST4 1RN Client: Stoke-On-Trent City Council Pay Rate: £14.36 per hour plus shift allowances Contract: 3 months (with potential for extension) Hours: Full-time (37 hours per week, 24/7 rota including nights, weekends, and bank holidays) Are you looking for a rewarding role where you can make a real difference?Join...

  • Lifeline Customer Service Advisor

    2 weeks ago

    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Location: Office-based, Stoke-on-Trent, ST4 1RN Client: Stoke-On-Trent City Council Pay Rate: £14.36 per hour plus shift allowances Contract: 3 months (with potential for extension) Hours: Full-time (37 hours per week, 24/7 rota including nights, weekends, and bank holidays) Are you looking for a rewarding role where you can make a real difference?...

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Stoke-on-Trent, ST3 5YY **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour...

  • ‘customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Stoke-on-Trent, ST2 9DG **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour...

  • Customer Service Assistant

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Job SummaryCV-Library is seeking a skilled and friendly Customer Service Assistant to join our front of house team. As a Customer Service Assistant, you will work closely with our team to deliver exceptional customer service, maintain high standards of cleanliness, and ensure that our guests have an enjoyable experience.

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-on-Trent, ST7 4SJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-on-Trent, ST4 8NR **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    7 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-on-Trent, ST4 8QB **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    7 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-On-Trent, ST4 3ND **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    7 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-on-Trent, ST6 1JP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Stoke-on-Trent **Hours**: Part-Time / Full-Time Hours Available / Fully Flexible **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Retail Customer Service Supervisor

    6 months ago

    Stoke-on-Trent, United Kingdom THE KAY GROUP - Sandyford Service Station Full time

    Retail Customer Service Supervisor 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. Due to petroleum licensing regulations applicants MUST be 18 years of age or above. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and...

  • ‘customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stoke-on-Trent, ST2 9DG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Nights Customer Service Assistant 4 On 4 Off

    6 months ago

    Stoke-on-Trent, United Kingdom THE KAY GROUP - Porthill Service Station, Stoke Full time

    Nights Customer Service Assistant 4 on 4 off average 28 hours £12.20 per hour 11pm-7am As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the...

  • Retail Customer Assistant

    1 month ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom Royal Voluntary Service Full time

    Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at RVS North Staffs Maternity, Royal Stoke Hospital, London Road, ST4 6QG. You will join us on a part-time, permanent basis, and in return, you will receive a salary of £11.72 per hour (FTE £21,396 per annum).About the Retail Customer...

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Stoke-on-Trent, ST6 1JP **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour...

  • Telesales/customer Service Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...

  • Customer Service Assistant/supervisor

    6 months ago

    Stoke-on-Trent, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Stoke** **Hours per week: 24 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...

  • Customer Service Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Chaaye Paani Full time

    As a member of our Team for CP Cafe you will be responsible for providing exceptional service for our customers. Whether you’re welcoming our customers at our drive-thru or preparing food or beverage in our kitchen, your professional and engaging customer service will want them coming back for more! We are a fast-paced drive-thru based in Stoke on Trent...

  • Customer Service Assistant

    5 months ago

    Stoke-on-Trent, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - Stoke on TrentCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our...