Resident Liaison Officer

4 months ago


Sutton, United Kingdom Fox Morris Group Full time

HYBRID WORKING

Fox Morris are working with Sutton Housing Partnership in relations to finding a Resident Liaison Officer to start work ASAP

**Responsibilities**
- Be the main point of contact to ensure that all residents receive excellent customer service.
- Visit and issue approved communication and literature to residents prior to works being carried out.
- Creating tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement.
- Have regular contact with residents via their preferred method of communication.
- Agree access arrangements to ensure works are completed on time.
- Inform the resident of any delays or changes to the programme of works.
- Visit tenants to explain the nature and scope of work, conduct a ‘site introduction’, ascertain their individual requirements, arrange appointments/start dates and monitor access to individual properties.
- Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at various locations throughout the borough.
- Carry out follow up resident courtesy visits
- Advise and guide residents while the work is going on.

You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.

**Benefits of working with Fox Morris Group**

Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £21.00-£25.99 per hour

**Experience**:

- Resident Liaison Officer/Tenant Liaison Officer: 1 year (required)
- Bathroom Replacements/Kitchen Replacements: 1 year (required)
- Borough Of/Councils/Housing Association: 1 year (required)

Work Location: In person



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