Client Relationship Manager

5 days ago

Uxbridge, United Kingdom Pepper UK Full time

Are you a skilled Client Relationship Manager looking to rise to a new challenge?

Pepper Advantage is a global credit management and intelligence company that accelerates business growth ambitions with high-quality, innovative data and analytics. We are currently looking for a Client Relationship Manager within our Commercial Real EstateTeam with proven experience in third party client management and relationship oversight.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are looking for a highly motivated professional with experience in client management within a BTL mortgage/ commercial loan portfolio context, in a highly customer focused environment within the financial services sector. Your role will involve day today support for our clients by acting as the main point of contact, ensuring that communications, both inbound and outbound, are managed effectively and in a timely manner, allowing our servicing teams to focus on delivering the best outcomes for customers.Key to this role will be producing and presenting client governance packs, provision of management information and managing expectations appropriately around client requests, incidents and quality.

Main responsibilities will include:

- Act as a point of contact between the client and the Pepper Advantage team
- Provide client support and handle communications effectively
- Work with the CRE Operations Managers and team to enhance processes according to client needs
- Work with the change team to ensure change requests are handled in a timely and accurate manner, liaising between client and Pepper UK
- Manage incidents day to day, agreeing actions and remediation
- Production and presentation of Monthly and Quarterly client governance packs along with Client / Internal Management Information as required
- Provide required support to Head of Commercial Loan Servicing, Manager, Team and Client to ensure a smooth relationship is maintained to deliver all objectives
- Produce and analyse client data, including Quality and Complaint Root Cause Analysis with the aim of continued improvement of customer outcomes
- Establishing and maintaining appropriate internal control safeguards
- Interact with other managers to provide project management expertise to deliver change

**Benefits**

Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | 25 days holiday with Length of Service | Buy & Sell Holiday up to 5 days per year | Season Ticket Loans | Cycle to Work Scheme | Discounts in local shops | EAP Enhanced Maternity & Paternity| Wellbeing Days | Volunteering Days | Eye Care | Payroll Giving | Reward & Recognition Program | Relaxed Dress Code | Discounted RAC Vehicle Breakdown | Discounted Gym Membership | Life Assurance

**Additional Information**

**Desirable Skills** In addition, the following skills are desirable:

- Excellent oral and written communication skills with the ability to build strong positive relationships with clients and colleagues.
- Able to analyse problems, think creatively, and make effective decisions in the appropriate timescale.
- Ability to demonstrate a good understanding of regulatory requirements and the impact these have on our clients.
- You will be required to work within established internal controls and maintain a high standard of quality across all your tasks.

**About Company** We currently operate in nine jurisdictions across the UK, Europe and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to bein it to get the full Advantage

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