Receptionist/admin Support

2 weeks ago


WestcliffonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

The OMFS/Orthodontic services would like to appoint a part time Receptionist / Administrative Assistant 30hrs/week (8.30am to 5.00pm) within Southend Hospital and contribute to the delivery of a comprehensive and effective administration service. You will work closely with administrative and clinical colleagues within the Trust to ensure a safe and effective service is provided to patients.

As a receptionist you will be the first point of contact for our patients. You will book the patients in, check patient details and ensuring that they are sent to the correct area. You will be responsible for patient outcomes, booking appointments and discharging where necessary. You will also need to answer patient queries both face to face and on the telephone.

The post holder will be required to work as part of the OMFS and Orthodontic reception team within Southend University Hospital NHS Foundation Trust. They must have excellent communication skills both verbal and written as they will be dealing with patients, their families and healthcare professionals on a daily basis.

You will actively promote and implement the Trust’s equal opportunities policies and procedures.

You must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act.

You will be expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.

The post holder is required to familiarise themselves with and comply with the Trust’s policies and procedures.

The post holder must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report, as necessary, any untoward accident, incident or potentially hazardous environment.

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

‘one team, working together’



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