Applications & Systems Engineer

4 weeks ago


Newcastle Upon Tyne, United Kingdom Steria Recruitment Full time

**Job Title: Applications & Systems Engineer**

**Location: Hybrid/Newcastle**

**Duration: Permanent**
**Role**:
We are looking for a dynamic Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service toour staff and volunteers.

As this environment is a 24/7 x 365 organisation, there may be a requirement to participate in an out-of-hours callout rota.

**Responsibilities**:

- You will provide outstanding customer service and 2nd line technical support ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).
- You will actively build and maintain relationships with colleagues across the organisation, working as one team to resolve issues and restore service at the earliest possible opportunity.
- You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the organisation.
- You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

**Requirements**:

- Experience working in a technical support role at 1st and 2nd line
- Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
- A demonstrable passion for service management, alongside a "can do" attitude.
- Experience liaising with and managing suppliers.
- The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
- Experience working with Microsoft Operating Systems (desktop and server), however, exposure to Linux would be beneficial.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.



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