Student Support, Senior Adviser

3 weeks ago

Milton Keynes, United Kingdom The Open University UK Full time

**Unit**: Academic Services
**Salary**: £24,285 to £27,131
**Location**: Milton Keynes
**Please quote reference**: 20691
Multiple Fixed Term Contracts available until December 2023, Full Time posts
**Closing Date**: 6 February, 2023 - 12:00

**Change your career, change lives**

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Student Recruitment and Support Centre based within Student Support, Academic Services is responsible for the delivery of frontline services to students along with the ‘back office’ functions required to ensure that student support is delivered in an efficient and timely manner that meets appropriate quality standards.

**The role**

We have a fantastic opportunity for two Senior Advisers to join us within the Student Recruitment and Support Centre.

You will work primarily within the Faculty of Arts and Social Sciences Support Team; where you will provide proactive support through the provision of advice to students and potential students on a wide range of queries, enabling them to make study choices that will lead to successful progression, qualification completion and customer satisfaction.

The contractual location of this role is Milton Keynes, and whilst the role currently has a choice of being predominantly home based or on site, you will be required to be on site as and when required.

Full Time roles are 37 hour per week worked to an agreed pattern to cover our opening hours which are currently Monday to Friday 8am-6pm.

**Skills and experience**

Do you have:

- A good standard of general education including GCSE Maths and English at Grade C or above, or equivalent.
- Experience of answering diverse queries, using a wide range of information sources.
- Good communication skills: both oral and written, with effective telephone techniques and the ability to explain policies and processes in plain English as well as to write clearly, succinctly and correctly in plain English.
- Good interpersonal skills: including active listening skills and the ability to respond to identified needs through the use of varied questioning techniques.
- An understanding of team working and the ability to work effectively as part of a team.

If you can answer yes to these questions, then we would like to hear from you.

For further information about the role including a full person specification, please see the attached job description.

**What you get in return**

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

**How to apply**

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.
- **CV**
- **Personal statement, **_up to 1,000 words_**, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.**

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

Closing date: 6 February 2023, 12:00

Interview date: w/c 20 February 2023

**We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. Our **Staff Benefits** page under Employment provides further links and information.

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