Customer Service Assistant

2 months ago

London, United Kingdom TBN INVEST LIMITED Full time

Flexible and part time hours considered, for instance 9.30am to 2.30 Monday to Friday but we will consider alternatives (after completion of initial training you can work 1 day from home)

We are a company driven by a solid set of principles (see below) and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business. Our workforce enjoys excellent benefits, including private healthcare, a brilliant pension, and a host of other benefits to ensure you and yours are kept safe and protected.

**TBN INVEST LIMITED Success Principles**:

- Build Tomorrow - We change and innovate for sustained performance
- Win Together - We collaborate and empower each other to succeed
- Own It - We deliver for our customers

**Role Value Proposition**:
Working within the Individual Customer Service Team, supporting our Individual Protection business line

The role will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, discuss alternative solutions available so they retain their existing policies and more importantly the benefits provided.

The role involves both inbound and outbound calls within a demanding environment.

**Required**:

- Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions
- Ability to empathise and adapt personal style to diverse customer needs
- Articulate, excellent verbal telephone manner and good written communication skills
- Attention to detail
- A team player, with ability to use initiative
- Ability to work within strict deadlines
- Enthusiastic and motivated

TBN INVEST LIMITED will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation.

**Job Types**: Part-time, Permanent, Temp to perm, Freelance, Internship
Contract length: 6 months
Part-time hours: 24 per week

**Salary**: £818.63-£2,409.37 per month

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Signing bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in England, SW6 4TJ

Flextime

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