Product Support Representative

3 months ago

Potters Bar, United Kingdom Canada Life Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Summary**:

- To ensure that customers receive an exemplary service in the provision of Individual Onshore product quotations, ensuring that these are provided accurately and within stated timescales.
- To respond to enquiries concerning legislative and technical aspects of contracts offered, enabling issues to be resolved to the satisfaction of the customer.
- To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.

**What You'll Do**:

- To provide a full product range, sales focused, quotation service for professional advisers, direct customers, and the Distribution Teams; and to deliver accurate quote variations within agreed service standards.
- To provide accurate pre-sale product and technical information to professional advisers and customers, ensuring all enquiries are dealt with at point of call and in a highly professional manner.
- To maintain technical product knowledge in order to support team; and to achieve department objectives; and to provide cover for other Product Support Representatives.
- To develop and maintain effective working relationships with IFAs, Distribution teams and other business areas as needed, to assist in the delivery of required service standards.
- To actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
- To provide professional advisers with fund portfolio information to improve knowledge of our internal and external fund ranges.

**Who You Are**:

- Diligent and conscientious in the accuracy of their work, excellent attention to detail
- Good Communication Skills
- “Can Do”, proactive attitude
- Ability to manage large volumes of work at peak times
- Intermediate knowledge and experience of MS Office

**Qualifications**
- 5 GCSEs (including English and Maths at C Grade or equivalent) - essential

**Behavioural Competencies**:

- Operational Excellence and Process Improvement
- Problem Solving and Decision Making
- Planning and Organising
- Team Working and Cross Functional Collaboration

**What you’ll like about working here**

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

**Diversity and inclusion**

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you

  • Product Support Representative

    3 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent company...

  • Entry Level

    3 months ago

    Potters Bar, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) **Entry Level - Sales Representative - Potters Bar** The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Field Sales Representatives earn between **£30k **- **£40k** OTE in their first year, and our top performers can earn more than...

  • Entry Level

    3 months ago

    Potters Bar, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Entry Level Field Sales Representative - Potters Bar The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between £30k  — £40k OTE in their first year, and...

  • Entry Level

    3 months ago

    Potters Bar, United Kingdom Verisure Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Entry Level Field Sales Representative - Potters Bar The Field Sales Representative role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between £30k  — £40k OTE in their first year, and...

  • Senior Customer Service Representative

    1 month ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent company...

  • Senior Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Customer Service Representative

    3 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Service Excellence Representative

    2 weeks ago

    Potters Bar, Hertfordshire, United Kingdom CLFIS Limited Full time

    Job Title: Customer Service Representative at CLFIS LimitedCLFIS Limited is focused on addressing the financial, investment, and protection requirements of individuals, families, and businesses. With a strong presence in the industry, we are dedicated to fostering improved futures for our clients, partners, and employees through innovative and flexible...

  • Customer Service Representative

    2 weeks ago

    Potters Bar, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    2 weeks ago

    Potters Bar, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Customer Service Representative

    4 days ago

    Potters Bar, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Customer Service Representative

    5 days ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Strategic Product Owner

    2 weeks ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full time

    Company OverviewCanada Life UK is dedicated to addressing the retirement, investment, and protection needs of individuals, families, and businesses. Our mission is to create better futures for our customers, intermediaries, and employees by functioning as a modern, agile, and inclusive organization.As a subsidiary of Great-West Lifeco, Canada Life UK has...