Client Account Manager

3 weeks ago


London, United Kingdom Verto Hr Ltd Full time

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry.

Together with our clients, we manage the full spectrum of site staffing - from a single caretaker to an expansive, multi-skilled team - for some of the UK's largest residential developments.

**Salary**: £27,000 - £30,000

Hours: Monday to Friday, 9am - 5.30pm

Based: Oxford Circus, London (2 WFH days pw negotiable)

**Responsibilities**:

- Managing a portfolio of clients in the Property Management sector, ensuring a high level of service is provided at all times and a strong working relationship is achieved and maintained.
- Working closely with the Line Manager of each Development, acting as a first point of contact and assisting with site operations and any HR issues.
- Working closely with our HR Manager to resolve any HR issues that arise. Collecting evidence for disciplinary meetings, holding disciplinary meetings, and taking minutes.
- Managing recruitment across a variety of temporary and permanent positions, holding first stage interviews, head hunting and talent spotting through various CV databases.
- Formatting CV's and creating job descriptions with the client to match their needs.
- Arranging second stage interviews with the line managers and providing feedback to staff.
- Building strong relationships with new starters, holding welcome inductions and ensuring the onboarding process is positive from start to finish in order to mínimalize any potential issues that may arise.
- Working alongside the Line Managers, holding 121 meetings and annual appraisals with staff.
- Processing timesheets for our temporary staff, ensuring each timesheet correlates against the rotas and dealing with any pay queries that may arise.
- Managing the overtime for all staff and processing the monthly time sheets.
- Answering the phones in the office and working as a team with the other Client Account Managers and HR department.
- Maintain and develop a strong working relationship with all staff. This includes organising and attending events and regular site visits across the UK to our developments in London, Bristol, Brighton and Reading.

**Person Specification**:

- Attention to detail
- Team Player
- Works well under pressure
- Excellent written and verbal communication skills
- Excellent time keeping and organisation skills
- Professional appearance
- HR or Recruitment experience
- CIPD - beneficial but not essential



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