Customer Success Executive

1 month ago

Salisbury, United Kingdom Babble Full time

Please be aware this role is an apprenticeship role

To handle inbound calls to Babble, ensuring calls are answered promptly, customers are greeted warmly, cases are logged and where possible resolved on first contact.

**Desired skills**
- Confident telephone manner
- An excellent communicator with an ability to build rapport with customers
- Being comfortable working in a fast-paced environment where the customer always comes first
- Be adaptable to change and flexible in your approach
- Experience in a call centre environment is a plus but not essential
- Strong administrative and multi-tasking skills
- Experience in handling, or ability to handle stressful situations resulting from high volume of phone calls and frustrated customers

**Personal qualities**
- Have a positive attitude and willingness to learn
- Resilience and tenacity

**Desired qualifications**

**Future prospects - **We are always keen having trained employees in our products and services that they remain with the business. We can cite examples of where apprentices have remained in the business having completed their training**.**

**Why would you want to work at Babble?**
- Great benefits
- BUPA Healthcare & Healthshield
- Life Assurance 4 x base salary
- Scottish Widows pension scheme (dependant on enrolment criteria)
- 23 days annual leave
- There may be some additional travel between company offices. We also have regular company-wide meetings.
- There are good bus links from Winsford, Sandbach and Northwich to the Winsford office, which is slightly out of town

**About Babble**

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

Applications for this role are being processed by Intec Business Colleges

**Job Types**: Full-time, Apprenticeship

**Salary**: £278.84-£346.15 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: CS/NA/0421

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