Senior Choice Based Lettings Officer

2 weeks ago

Buckinghamshire, United Kingdom Buckinghamshire Council Full time

**Salary**

£33,702 - £40,452

**Reference number**

BUC08357

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

Yes

**Date posted**

15 Mar 2023, 11 p.m.

**Application deadline**

10 Apr 2023

**Overview**:
The Housing Team is looking for a **Senior Choice Based Lettings Officer** who will play a key role in managing staff and providing expert housing options advice to support the Team.

**About us**:
Your role will be to act as Senior Choice Based Lettings Officer within the Council’s Housing Options and Supply Team, reporting to the Choice Based Lettings Team Leader, with flexibility to provide support to the wider Housing Options and Supply teams as required. The role will provide line management and senior technical guidance to staff within the team and wider service area, including the undertaking of statutory reviews under Part VI of the Housing Act and project work relating to policy changes and implementation.

**About the role**:
**Key accountabilities**
- To act as line manager, coach and mentor to officers within the choice-based lettings service, reporting to the Team Leader where required. To assist with recruitment and to be responsible for the coaching for performance, absence reporting, induction and line management of direct reports.
- To provide senior oversight and technical guidance in relation to casework, issues, undertaking statutory reviews under Part VI of the Housing Act, raising of concerns always ensuring information is handled sensitively and to always observe the need for confidentiality.
- To be an expert on wider housing options for residents and to embed that knowledge within the team for the benefit of our customers.
- To attend case conferences, complex case panels and represent the service at multiagency or development meetings both internally and externally.
- To deputise for the Choice Based Lettings Team Leader where required.

Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

**About you**:
You’ll thrive in a fast-paced environment and be able to manage working to tight deadlines. If you’re good at using your initiative and thrive on thinking on your feet we want to hear from you Our service is customer centric and you must have demonstrable experience of building strong relationships with our customers and all points of contact into the service and to be able to communicate at all levels, including elected members.

With a number of different tasks coming into the team on any given day, you’ll need to be able to prioritise work quickly, have good time management skills and have excellent communication and written skills. You will need to be an excellent problem solver and highly adaptable. You will be able to build relationships quickly and provide an empathetic and non-judgmental service to customers. You will need excellent ITC skills and a broad knowledge and understanding of the service area including legislation, systems, welfare benefits and policies. You will be a capable and experienced manager, or potentially have relevant management training along with highly developed experience coaching and mentoring staff.

**Other information**:
This is a permanent role based within Buckinghamshire. We have offices in Aylesbury, Amersham and Wycombe and you will be expected to spend a couple of days a week in our offices to undertake your duties, with the remainder of your work normally undertaken from home.

Advert closing date: Monday 10th April 2023

Proposed interview date: Week commencing 17th April 2023

Interviews will be held remotely via MS Teams

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- All unspent convictions and conditional cautions
- All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progre

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