Customer Service Advisor

1 month ago


Leeds, United Kingdom Search Consultancy Full time

Would you like to work in a modern, recently refurbished office based in the heart of Leeds City Centre? Are you looking for a friendly, inclusive work environment that supports career development and promotes personal growth?

We are looking for an Inbound Customer Service Advisor to work with our very successful financial services client. The company has various offices in multiple locations across the globe and are true specialists in their market. We would love to speak withapplicants from all backgrounds as their exceptional training will give you all the skills you need to succeed in your new role.

This role is for a minimum of 12 weeks, with a possibility of a permanent contract. You will benefit from weekly pay(every Friday)

What's in it for you?
- £10.76 per hour
- Monday to Friday 9am - 5.30pm
- Easily accessible by public transport, 5 minute walk from Leeds train station
- Once permanent, you have the opportunity to enrol on a fully funded Financial Qualification Course. This comes with a £1500 pay increase upon completion

What does the role involve?
- Answering inbound calls from existing customers with questions and queries
- Dealing with change of details requests and updating on the system
- Providing a professional and friendly company image at all times
- Escalating complex queries to the relevant team
- Adhering to company processes and procedures

What are we looking for?
- Great customer service skills - can be from a retail, hospitality or other face to face customer service environment
- Good IT skills and the ability to learn new systems
- Enthusiastic and motivated to do a great job
- Reliable and committed

**Please note that you will need to pass Criminal Record Check and Credit Check for this role**
- for an immediate interview



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