Cashier

3 months ago

East London, United Kingdom Sephora UK Full time

Responsibilities:
Client experience
- Win clients loyalty.
- Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
- Introduce complimentary services to the client and assist to uplift the average basket sales.
- Share product knowledge to build the sale and basket.
- Have a friendly and engaging personality in order to foster and maintain long lasting positive client relationships.

Education & Demonstration
- Assist and guide clients on the most appropriate range of products, according to their needs and skin type
- Support your store team in explaining and demonstrating new products to the clients
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines
- Make sure to set example and be a role model at all time
- Know customer beauty pass status, points and current offers
- Introduce beauty pass offers and following right scanning process
- Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product
- Promote Sephora website and other digital tools
- Fix complaints related to beauty pass program

Sales
- Use the Sephora Attitude selling techniques to build and maximize each client’s basket
- Contribute in achieving store monthly turnover
- Contribute to the store commercial and operational KPIs
- Offer 1 from Beauty to GO, including the sale of gift vouchers
- Cross sell products to customers and introduce new products or Animation items
- Introduce complimentary services to the client and assist to uplift the average basket sales

Operations
- Respecting and following Sephora attitude at all time
- Processing customer transactions accurately and efficiently
- Balancing the cash register and generating reports for credit and debits
- Following all cash procedures as per Sephorapedia, audit guidelines and CEE report
- Maintaining the cash wrap area with all appropriate levels of packaging and supplies
- Maintaining a clean workspace at the cash area, gift wrap and Beauty to GO
- Having a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness
- Updating discrepancy file, shift summary reports and other cash related processes
- Flexibility and the ability to work with a schedule that may be different from week to week
- Support your store team with merchandising procedures ( testers, prices, animations and stock room, beauty hub tools, etc according to Sephora standards
- Display an exceptional image and body language in accordance with the Sephora Grooming Guidelines
- Assist your store in all departments where necessary ( operations other axis)
- Contribute to the overall store’s image through cleanliness and product restocking
- Contribute to improving on audit finding

Experience

1 or 2 years’ experience in sales and operations

English Fluent

Basic Math/Excel

Attentive to details

Good communication skills

**Salary**: £24,000.00-£26,000.00 per year

Ability to commute/relocate:

- East London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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