Technical Customer Service

4 weeks ago


Exeter, United Kingdom King Recruit Ltd Full time

Technical Customer Service (Manufacturing)

Do you want to work with a dynamic, supportive company who are the UK’s largest manufacturer in their field?

Reporting directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful, and diplomatic manner regardless of the circumstances. Knowledge of heating appliances of all fuel types, their installation and servicing are highly advantageous for this role.

**Salary / Perks / Benefits**
- £26k - £30k doe Salary
- Pension contribution
- Generous annual leave

**MAIN DUTIES**
- To resolve technical issues relating to any of the Stovax, Gazco (and associated) brands raised by our retailers, end users and members of the public.
- To be an ambassador for Stovax and Gazco, increasing our customers’ satisfaction with our products and service.
- Filter and monitor the accuracy of all complaint data entry.
- To be always smart and courteous whilst carrying out this important task in a professional manner.
- To carry out fault-finding analysis over the phone with retailers and end users on any of the Stovax, Gazco and associated brand products in our portfolio and offer appropriate advice to resolve the issue.
- Document and report on all calls and problems identified and log onto the company CRM system.
- To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
- Working Monday to Friday based in our Exeter office.

**CERTIFICATION**:
The Technical Customer Service Advisor role will greatly benefit from having one or more of the following training elements to carry out the work:
**Gas Safe Certification**

CCN1 - Domestic Core Gas Safety

HTR1 - Gas Fires & Wall Heaters

CONGLP1 - LPG Changeover

CPA1 - Combustion Analysis

**HETAS Certification**

Hetas H002 (Solid fuel regulations and Standards)

Hetas H003 (Dry Appliance Installer)

Hetas H004 (Wet Appliance installer)

Hetas H006 (Internal twin wall chimney system installer)

Part P Electrical Safety

Suitable experience within the heating industry will also be considered for applicants without the essential qualifications.

**PERSON SPECIFICATION - **The following personal attributes would be an asset:

- Excellent verbal communication skills over the telephone, and written correspondence.
- A proactive approach to keeping records and reports up to date.
- Diplomatic nature to ensure company policy is followed and customers are left satisfied.
- Knowledge of software programs including Outlook and Word and a propensity to learn new programs such as our CRM system.
- Flexibility to carry out a wide-ranging role that will vary across the year.
- Must be able to work as part of a team and provide excellent customer service assistance.

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter, Devon: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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