![King Recruit Ltd](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Service
4 weeks ago
Technical Customer Service (Manufacturing)
Do you want to work with a dynamic, supportive company who are the UK’s largest manufacturer in their field?
Reporting directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful, and diplomatic manner regardless of the circumstances. Knowledge of heating appliances of all fuel types, their installation and servicing are highly advantageous for this role.
**Salary / Perks / Benefits**
- £26k - £30k doe Salary
- Pension contribution
- Generous annual leave
**MAIN DUTIES**
- To resolve technical issues relating to any of the Stovax, Gazco (and associated) brands raised by our retailers, end users and members of the public.
- To be an ambassador for Stovax and Gazco, increasing our customers’ satisfaction with our products and service.
- Filter and monitor the accuracy of all complaint data entry.
- To be always smart and courteous whilst carrying out this important task in a professional manner.
- To carry out fault-finding analysis over the phone with retailers and end users on any of the Stovax, Gazco and associated brand products in our portfolio and offer appropriate advice to resolve the issue.
- Document and report on all calls and problems identified and log onto the company CRM system.
- To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
- Working Monday to Friday based in our Exeter office.
**CERTIFICATION**:
The Technical Customer Service Advisor role will greatly benefit from having one or more of the following training elements to carry out the work:
**Gas Safe Certification**
CCN1 - Domestic Core Gas Safety
HTR1 - Gas Fires & Wall Heaters
CONGLP1 - LPG Changeover
CPA1 - Combustion Analysis
**HETAS Certification**
Hetas H002 (Solid fuel regulations and Standards)
Hetas H003 (Dry Appliance Installer)
Hetas H004 (Wet Appliance installer)
Hetas H006 (Internal twin wall chimney system installer)
Part P Electrical Safety
Suitable experience within the heating industry will also be considered for applicants without the essential qualifications.
**PERSON SPECIFICATION - **The following personal attributes would be an asset:
- Excellent verbal communication skills over the telephone, and written correspondence.
- A proactive approach to keeping records and reports up to date.
- Diplomatic nature to ensure company policy is followed and customers are left satisfied.
- Knowledge of software programs including Outlook and Word and a propensity to learn new programs such as our CRM system.
- Flexibility to carry out a wide-ranging role that will vary across the year.
- Must be able to work as part of a team and provide excellent customer service assistance.
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Exeter, Devon: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Customer Service Advisor
1 week ago
Exeter, United Kingdom Meridian Full timeTechnical Customer Service Advisor | £26k - £30k p.a | Exeter (office based) | Mon - Fri Reporting directly to the Group Service Manager, the purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This Technical Advisor requires the skills to resolve customers’ issues in...
-
Technical Customer Service Advisor
1 week ago
Exeter, United Kingdom Stovax Group Full time**JOB TITLE**:Technical Customer Service Advisor** **JOB DESCRIPTION**: Reporting directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and...
-
Technical Customer Service Advisor
3 weeks ago
Exeter, United Kingdom Hawk 3 Talent Solutions Full time**TECHNICAL CUSTOMER SERVICE ADVISOR / EXETER** **Location**: Skypark, Exeter - near Exeter Airport **Job type**: Permanent **Reporting to**: Group Service Manager **Hours**: Monday to Friday 08:30am - 17:00pm **Salary**: £26,000 - £30,000 per annum Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting a Technical...
-
Technical Customer Service Advisor
2 months ago
Exeter, United Kingdom Stovax Group Full timeTechnical Customer Service Advisor
-
Technical Customer Service Advisor
4 weeks ago
Exeter, United Kingdom Hawk 3 Talent Solutions Full time**Job description** **Location**: Exeter, Devon, England **Type**: Permanent, **Specialty**: Manufacturing and automation, **Ref**: 6243 **Posted**: 24/01/2024 **Job description** **TECHNICAL CUSTOMER SERVICE ADVISOR / EXETER** **Location**: Skypark, Exeter - near Exeter Airport **Job type**: Permanent **Reporting to**: Group Service...
-
Technical Customer Service Advisor
3 weeks ago
Exeter, United Kingdom Stovax Group Full time**JOB DESCRIPTION**: Reporting directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and diplomatic manner regardless of the circumstances. A...
-
Technical Customer Advisor
4 weeks ago
Exeter, United Kingdom Cathedral Appointments Ltd Full time**Starting Salary of £22k | Hybrid with Access to Exeter | Salary bonus scheme** Do you pride yourself on delivering excellent service to customers? Do you have strong administration and organisational skills? If so, an expanding Exeter-based fleet management company are seeking a Technical Customer Service Advisor to join their team. **Technical Customer...
-
Customer Service Co-ordinator
1 month ago
Exeter, Devon, United Kingdom Service Care Solutions Full timeJob Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...
-
Customer Service Co-ordinator
2 weeks ago
Exeter, Devon, United Kingdom Service Care Solutions Full timeJob Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...
-
Customer Service Co-Ordinator
2 weeks ago
Exeter, Devon, United Kingdom Service Care Solutions Full time £14Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1Start Date:ASAPWork Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...
-
Technical Customer Service Advisor
1 month ago
Exeter Airport, United Kingdom Reed Business Support Full time**Job Purpose** A Customer Technical Support Associatetakes responsibility for the Customer Support of a key number of accounts. The role involves using bespoke systems to diagnose and resolve customer queries remotely. The remit will include all aspects of the customer journey, from routine day to day administrative tasks like updating details to reactive...
-
Technical Customer Service Advisor
2 weeks ago
Exeter Airport, United Kingdom Reed Business Support Full timeJob PurposeA Customer Technical Support Associatetakes responsibility for the Customer Support of a key number of accounts.The role involves using bespoke systems to diagnose and resolve customer queries remotely. The remit will include all aspects of the customer journey, from routine day to day administrative tasks like updating details to reactive issue...
-
Customer Service Advisor
2 weeks ago
Exeter, Devon, United Kingdom Meridian Full timeTechnical Customer Service Advisor | £26k - £30k p.a | Exeter (office based) | Mon - FriReporting directly to the Group Service Manager, the purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This Technical Advisor requires the skills to resolve customers' issues in a...
-
Customer Service Specialist
4 weeks ago
Exeter, United Kingdom Indie Recruitment Limited Full timeExciting opportunity for an experienced Customer Service Specialist / Account Manager to join a reputable and growing company in Devon. You will be working closely with the Customer Service Manager and the Area Sales team to ensure that all customers receive world class service, project management and support. You will be responsible for the customers’...
-
Evening Customer Service Advisor
3 weeks ago
Exeter, United Kingdom J & R Food Service Ltd Full timeJ & R Food Service is a family run business based in Exeter, Devon. We are looking for new employees to join our fun and vibrant evening department. **Duties** Taking and making calls from/to customers and suppliers assisting them with their orders and any queries. You will need to build a Strong Customer relationship with existing and new customer's and...
-
Customer Service Advisor
4 weeks ago
Exeter, United Kingdom Kream Motor Recruitment Ltd Full timeAre you a driven, enthusiastic, and motivated **Automotive Service Advisor**? Are you at your best in a professional, customer service driven environment? Would you like to represent a world class brand? We are assisting in the recruitment of an additional **SERVICE ADVISOR** for our client’s main dealer Service Department in Exeter. **Key activities of...
-
Customer Service Advisor
1 week ago
Exeter, United Kingdom Kream Motor Recruitment Ltd Full timeWe are representing a high quality main dealer in Exeter who are now recruiting for a CUSTOMER SERVICE ADVISOR Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver excellent customer service? If so, we are looking for individuals like you! Service Advisor Responsibilities: - Welcoming...
-
Evening Customer Service Advisor
2 weeks ago
Exeter, Devon, United Kingdom J & R Food Service Ltd Full timeJ & R Food Service is a family run business based in Exeter, Devon. We are looking for new employees to join our fun and vibrant evening department.DutiesTaking and making calls from/to customers and suppliers assisting them with their orders and any queries.You will need to build a Strong Customer relationship with existing and new customer's and to Promote...
-
Customer Service Advisor
4 weeks ago
Exeter, United Kingdom Meridian Full timeCustomer Service Advisor | Exeter (office based) | £23k p.a This well established and successful client is expanding their customer support team and are therefore looking for an additional Customer Support Advisor to deliver a gold standard of service to their large customer base. The Customer Support Advisor is responsible for providing a first class...
-
Customer Service Co-ordinator
1 month ago
Exeter, United Kingdom Service Care Solutions Full timeJob Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play...