Technical Customer Service Advisor

3 weeks ago

Exeter, United Kingdom Stovax Group Full time

**JOB DESCRIPTION**:
Reporting directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.

**CERTIFICATION**:
The Technical Customer Service Advisor role will greatly benefit from having one or more of the following training elements to carry out the work:
**Gas Safe Certification**

CCN1 - Domestic Core Gas Safety

HTR1 - Gas Fires & Wall Heaters

CONGLP1 - LPG Changeover

CPA1 - Combustion Analysis

**HETAS Certification**

Hetas H002 (Solid fuel regulations and Standards)

Hetas H003 (Dry Appliance Installer)

Hetas H004 (Wet Appliance installer)

Hetas H006 (Internal twin wall chimney system installer)

Part P Electrical Safety

Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.

You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products. Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.

We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance.

This position will be based at our state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport. This recent move is transformational for our business, and we’d love you to join us at this exciting time.

The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.

The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.

The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.

The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.

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