Assistant Technical Officer

5 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

**JOB TITLE**: Assistant Technical Officer

**GRADE**: Band 3

**ACCOUNTABLE TO**: Senior Specialist Audiological Scientists

An exciting opportunity has arisen within the Audiology Service 0.6 WTE (22.5 hours per week) part time 3 years fixed term role to start as soon as possible. Salary: Band 3 Agenda for Change placement on band depending on experience, plus London Weighting (20% salary annually pro rata)

This is an opportunity to join our busy and friendly multi-disciplinary team, and to assist in providing technical support to patients within the Adult Audiology Centre and the Hearing Implant Centre.

We are seeking a highly motivated person with excellent communication, problem-solving and organisational skills, as well as the ability to work on their own initiative. Experience dealing with the public and experience in a care setting is desirable.

The successful applicant will work with Audiological Scientists and more widely with members of the multi-disciplinary team supporting patients to maintain and effectively use medical devices for hearing. Full training and support will be given to use clinical device programming software.

There is active and ongoing research and audit within the service and participation in the development of the service is encouraged.

The post holder will monitor and maintain stock levels of hearing devices, hearing implant systems, accessories, and consumables. The role involves providing technical support to patients to optimize device use, dealing with the repair of medical devices. This includes trouble-shooting device faults, liaising with manufacturers and suppliers, keeping of accurate records of transactions and medical records and gathering information for response to medical queries.

About the Trust

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and - as part of King’s Health Partners - we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

We are part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts. Our AHSC is one of only five in the UK and consists of King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts.

Department Information

The post holder will work closely with staff in the Adult Audiology Department at Guy's Hospital, and also the Ear Nose and Throat department across Guys hospital and St Thomas’ hospitals.

Job Summary

The post holder will monitor stock levels of hearing devices, accessories, and consumables, and order replacements as necessary. Additionally the post holder will deal with the repair of equipment. This includes troubles-shooting, and also the dispatch of faulty equipment to companies for repair, as well as the keeping of accurate records.

Key Relationships

Internal (Within the Trust)

Other members of the Adult Audiology service, including audiologists and administration staff

Procurements

Goods inwards

External (Outside the Trust)

Product suppliers of department stock and equipment

Administrative staff at referring hospitals

**Responsibilities**:
Clinical

The post holder will provide a repair service for adults under the supervision of qualified Audiological Scientists, and assist with clinics as follows:
Check hearing devices, to assess appropriate function; re-programme and replace as necessary

Send out replacement hearing devices,

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