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Service Assistant
1 week ago
As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.
**Salary**: £10/50 per hour
**Contract/duration**:fixed term ending 7th Jan 2024
**Hours/working pattern/hours**: you would ideally need to be available for the whole of the school holidays 16th December - 2nd January to fill rota gaps and cover A/L & sickness. The property is closed 25th & 26th December.
What it's like to work here:Reporting to the Senior Welcome Manager, you’ll be part of a team of 14 service assistants, working at Kingston Lacy.
Investing in you
We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
What you'll be doing:Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, running our Christmas carousel or room guiding in the House. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
- Who we're looking forCustomer focused with positive attitude
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t or p/t (until 07/01/24)
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