Account Representative/complaints Manager

2 weeks ago


Harrow Weald, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

**Account Representative/Complaints Manager**

**Harrow Weald, Middlesex**

**£28,000pa + Pension + Private Medical Insurance**

If you are able to deal with customers and resolve any service issues that occur then this role for an Accounts Representative / Complaints Manager will really suit you.

**Some of your duties will include**:
Leading complaint management and resolutions to any service issues that occur
- Taking responsibility for all aspects of end to end complaint management
- Owning the on going development of the complaints framework and process
- Managing all aspects of website reviews and social media presence and responses
- Ensuring that Engineers are used and prioritised over other customer for key accounts
- Providing inductions to Engineers on how to deal with account customers



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