Receptionist

4 weeks ago

StokeonTrent, United Kingdom Simarco International Full time

Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes.

At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer needs. That's why our logistics, air, sea/ocean freight forwarding, road haulage & distribution and warehousing solutions are not only flexible but are tailored to meet clients' individual and ever-changing requirements.

**Position**:
As a receptionist, you will play a crucial role in creating a positive and welcoming atmosphere for clients, visitors, and employees. Your excellent communication and multitasking skills will be essential in handling various administrative tasks while maintaining a courteous and helpful demeanour.

**Front Desk Operations**
- Greet and welcome visitors, clients, and employees with a warm and friendly attitude.
- Answer and direct incoming phone calls, taking accurate messages and transferring calls as needed.
- Maintain a tidy and organized front desk area, always ensuring a professional appearance.

***

**Visitor Management**
- Register and log in guests, providing them with necessary information and assistance.
- Issue visitor badges and ensure they are returned upon departure.
- Notify employees of visitor arrivals and handle guest inquiries effectively.

**Administrative Support**
- Assist in scheduling appointments, meetings, and conference room reservations.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain and update office records, including contact lists and directories.

**Communication**
- Serve as a primary point of contact for general inquiries, providing accurate information or routing inquiries to the appropriate department.
- Relay messages promptly and efficiently to relevant parties.

***

**Problem Solving**
- Address minor administrative and operational issues that may arise, seeking guidance from superiors when necessary.
- Handle guest complaints or concerns with empathy, professionalism, and a willingness to find solutions.

**Multitasking & Co-Ordination**
- Manage a variety of tasks simultaneously, balancing the needs of visitors and employees.
- Collaborate with other administrative staff to ensure seamless office operations.

**Hours of Work**

Monday - Friday

09:00 - 18:00

1 hour lunch break per day

**Requirements**:

- Proven experience as a receptionist or in a customer-facing role.
- GCSE or equivalent in English & Maths.
- Qualification in business administration or customer service desirable.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic office equipment.
- Strong organisational skills and attention to detail.
- Ability to handle a fast-paced and dynamic environment.
- Professional appearance and demeanour.
- Strong interpersonal skills and the ability to work well with diverse groups of people.
- Problem-solving and conflict-resolution abilities.

**Other information**:

- Salary dependent on experience
- 24 days annual leave increasing to 25 in 2024 plus 8 bank holidays
- Discount Platform
- Full training and support
- Cycle to work scheme
- Employee assistance program
- Extensive learning opportunities
- Employee Engagement Forum
- Reward and Recognition programme
- Treat Days

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