Customer Services Assistant
3 days ago
This is a maternity cover position, working 40 hours over 5 days per week (or 32 hours per week over 4 days). You will need to be available to work at least one day each weekend.
**Main Responsibilities**
- Answering customer enquiries or passing them to relevant departments
- Speaking to customers on the phone and live chat systems
- Giving information and helping to solve customers’ enquiries
- Entering customer information onto customer databases and complete any relevant filing and/or paperwork
- Giving refunds and taking payments over the phone
- Making sure every customer's query is resolved quickly to our high standard of service
- And any other relevant duties that may be required by the company from time to time.
**Skills and attributes**:
- Friendly and engaging
- Have a passion for providing the best customer service
- Comfortable talking to our customers
- Excellent organisational skills and attention to detail
- Computer and administration skills
**Salary**: £9.71 per hour
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Rackheath: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- customer service: 1 year (preferred)
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