Merchant Implementation Specialist
2 weeks ago
Brook Street is working with our Belfast client to recruit a full time and permanent Merchant Implementation Specialist for their growing team
This role can be fully remote - working from home or can be hybrid
The role involves working shifts between 13.45pm to 22.15pm
Job Purpose:
The Merchant Implementation Specialists will focus on proactively helping the customer succeed.
You will partner with the merchant post sale and perform on-boarding, system implementation and training. You should be able to pre-emptively and proactively identify and address problems that prevent merchants from reaching their goals.
They will create real-time visibility into core issues and coordinate resources to help customers overcome challenges.
The primary focus of the Merchant Implementation Specialists will be to get merchants to process transactions quickly and efficiently.
Duties and Responsibilities:
- New Merchant Processing
- On-board and Train Merchants on client Products and Services
- Monitor processing and non-processing merchants
- Identify gaps or areas of opportunity to decrease MTTP
- Merchant Education on systems
- PCI Compliance + non-compliance
- Partner Engage Portal
- Merchant Support Resources
- Merchant Funding
- Terminal Education, Terminal Capability and Function Knowledge
- Terminal Front End Platform Knowledge
Qualifications:
- Preferred to be educated to GCSE level
- Customer Service - Since such a large chunk of an Implementation Specialist's time will be spent directly interacting with clients, it's important for them to have excellent customer service skills.
- Extensive Technical Knowledge - In order to be able to meet each client's needs and install each system correctly, Merchant Implementation Specialists need to have a great deal of technical knowledge and experience.
- Troubleshooting - During the process of setting up a new system, at least a couple things are bound to go wrong. Because of this, Merchant Implementation Specialists need to be good problem solvers.
- Interpersonal Skills - Since setting up a new system will demand the efforts of an entire team; Merchant Implementation Specialists need to be able to effectively communicate and work with that team.
- Ability to Multitask - The goal of providing good customer service is to make each client feel like they're the only customer that matters. If a Merchant Implementation Specialist can multitask and juggle different projects simultaneously, they'll be ableto achieve that.
The hours of work are Monday to Friday 13.45pm to 22.15pm
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