Technical Support Specialist
3 weeks ago
Are you looking for a new exciting home based opportunity, working as a Technical Support Specialistfor a successful International Software company?
The position is initially covering the US market so your working day will start at 1pm.
Main Duties of the Role
- Work remotely as a member of the global IT Support Team to deliver client facing technical support to customers.
- Contribute to the development and delivery of new technical services, products and projects.
- Assist with the internal networking infrastructure when required
- Assist members of the non-technical support team with any technical needs
- Gain an in-depth knowledge of the software database structure and services
- Diagnose and resolve a wide range of technical support requests
- Perform technical implementations
Your Skills and Experience
- Experience in: Windows Server environments; Active Directory/ LDAP; Virtualisation. Experience with Azure and SSO an advantage
- A good understanding of relational databases, and SQL a strong advantage
- Excellent attention to detail, high levels of accuracy
- Ability to work independently and collaboratively
- Excellent written and verbal communication skills
- Solid Customer Service skills
- Knowledge of Mac and Linux environments.
Salary
- £26,000-£32,000 per annum, depending on experience
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