Ward Clerk

This is an exciting opportunity to join our Cardiology Day Unit. The current opportunity is for a permanent role as a part -time ward clerk at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused service.

We are looking for an enthusiastic, highly motivated and organised individual to provide outstanding service to all who visit the departments, as well as admin support to the Jim Shahi Unit team in the delivery of a patient focused service. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

You will work in a culture that puts the patient first, where our colleagues feel proud of their role and are valued for their contribution.
1. o act as the first point of contact with the Department; to promote a business-like, but friendly and supportive role to all visitors, patients and colleagues attending the department.

1. Preparation of cath lab lists, ensuring referral letters are printed off with appropriate consent form, front sheet and labels.

1. To receive phone calls to the department; to take initial action; to liaise with other staff within the Department and Trust as appropriate.

1. To obtain medical records if required by medical team for patients attending the cath lab. To liaise with other departments and other hospitals to facilitate this.

1. To check patients in using the Trust IT system.

1. Responsible for making appointments and informing the patient of this verbally and in writing.

1. Responsible for keeping the work environment safe and organized.

1. Contacting transport for patients where required.
2. To liase with other cardiology wards clerks to cross cover when required.

1. Assisting with the administrative running of the department and other general clerical tasks as required.

1. Providing support and training of new staff where appropriate.

1. To use own initiative when requested by line manager in the management of work processes.

1. Be responsible for management of own workload.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Full compliance with local procedures, deadlines and best practice will be a key part of the role.

For full Job Description and Job Specification, please see attached. Informal visits welcome to Jim Shahi Unit.