2nd Line Support Analyst
5 days ago
Growing MSP based in central London is loved by their media industry customers because they go the extra mile and provide excellent customer service. This is an opportunity to join a fun, relaxed but professional team who are passionate about technology.
They need an experienced Support Analyst with strong PC skills. Reporting to the Helpdesk Manager and the Technical Director, you will be performing 2nd line desktop support and admin tasks as well as being involved with a variety of installation projects.
**Fun friendly team
Competitive salary, company pension and private healthcare on offer - Paid training in technology specificly as required - typically Azure.
Lots of Training and career progression - regular reviews and promotion prospects.**
**Skills and Experience**:
Very good general desktop support skills
Office 365 admin
Windows 7/8/10
Mac OSX support skills a bonus but not essential
MS Office 2013 and above
Active Directory user and group admin
General hardware and networking knowledge
Great customer service skills
Excellent written and verbal communication skills
**Main Responsibilities**:
Telephone and onsite support
End user and desktop support
Exposure to server and network technology
Technical progress is supported and rewarded with regular pay reviews 2 in the first year
Also performance related bonuses. Paid training and good benefits package.
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