Api Support Specialist

5 days ago


Holborn, United Kingdom Reed Full time

The 2nd Line Support position is a customer centred role focussing on integrations between Reed.co.uk and third-party recruitment software.

Sat within our Customer Engagement Division, the 2nd Line Support role is offered on a Hybrid working model, with our office situated in Holborn, London.

**Key Responsibilities of a 2nd Line Support**
- Manage relationships with internal and external partners.
- Interact with internal and third-party vendors to troubleshoot and resolve problems
- Support new releases of integrations into production

**Skills and Experience of **2nd Line Support**
- Experience of working with an API integrations
- Demonstrated working knowledge of issue management tools
- Experience in following technical processes
- Excellent investigative skills
- Strong relationship and stakeholder management skills
- Excellent communication skills
- Attention to detail
- Organisation and prioritisation
- Strong customer focus
- Working in a fast-paced agile environment

**What we offer**
- Fantastic earning potential with uncapped commission
- Flexible/Hybrid Working (Office/Home)
- Seasonal Activities/Campaigns (Love Mondays) such as fitness/wellbeing, food treats
- Online Discount Club for high street and online retailer, earn cashback etc
- Course Expense support for self development (after passing probation)
- Healthcare expense support - (after passing probation)
- Cycle to work scheme
- Commuting Support (Season Ticket Loan) (after passing probation)
- 25 days annual leave (plus bank holidays)
- Flexible holiday scheme (buy, sell and carry over your holiday)
- Paid time off to move home
- Contributory pension scheme

**Join Reed and help us achieve our purpose of improving lives through work.**
- Proud winners of:_
- _#1 Recruitment Agency - Glassdoor Best Places To Work 2020_
- _Glassdoor Top CEOs 2019_
- _The JobCrowd Top Companies for Graduates to Work For 2021_
- _The JobCrowd Top Companies for Apprentices to Work For 2021_
- **Our Values, Your Values; Our Future, Your Future**_



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