Customer Service Officer

5 months ago

Cheltenham, United Kingdom Cheltenham Borough Council Full time

**Come and work for an award winning organisation**

We are an ambitious and forward thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of the committed, professional and friendly team.

**About the role**

We have an exciting opportunity for a Customer Service Officer to join the Customer Service Team that provides support for multiple areas of the Council.

Key responsibilities of the role include:

- Being the initial point of contact for customers in respect of multiple services
- To have a broad understanding of our customers and their needs
- To deal with customer enquiries efficiently and effectively by all communication channels
- To simultaneously use multiple IT systems to manage and resolve enquiries
- To take ownership and resolve queries by using appropriate skills and expertise.

**To be successful you will need**
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Experience of working in a customer service environment
- Customer focussed, demonstrates a positive and proactive attitude to customer care.
- Excellent verbal and written skills
- Good level of IT and keyboard skills

You will need to be self
- motivated and a willingness to learn as this role covers a variety of administration duties.This role would be well suited to individuals who have a passion and keen interest in the public sector, who are flexible, organised and used to working in a fast-paced environment. You will be given training so please do not worry if you have not had exposure to the public sector world, all we ask is that you are keen and want to do a good job. You will trained on how to deal with a variety of tasks and how to support different functions across the Council in particular.

F**or more information about this role please see the Job Description and Person Specification.**

**What can we do for you**
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
- A generous holiday entitlement of 25 days rising to 30 days after five years. Part-time employees receive a pro rata entitlement of 25 days.
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
- A comprehensive programme of learning and development.
- Two days paid time off for volunteering.
- Enhanced maternity and paternity schemes.
- An employee counselling service.
- Free eye tests (for some posts) and contribution towards the cost of glasses.
- A cycle to work scheme.
- Low cost town centre parking for some jobs, depending on work location.
- A commitment to employee wellbeing.

**Applications**

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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