Legal Case Administration Team Leader

5 months ago

Leeds, United Kingdom Lowell Group Full time

**Summary**

**Team leader - Legal Case Admin - Overdales**

**Salary: Starting Salary from £28,800- £32,000 plus bonus and flexible benefits**

**Location: Leeds, Hybrid**

**Shift: Weekend free, daytime**

We’re **Overdales Legal**. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group, with offices across Europe, we’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.

At Lowell Group, we value togetherness. That’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.

**Our mission is to make credit work better for all.** We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.

**Your mission**

Employee engagement is equally important and as a Team Leader you’ll also be responsible for coaching and mentoring individual team members, setting, and supporting personal development plans, and actively managing performance while supporting your peer group and Group Team Leaders.

You’re also responsible for liaising with shared services across Lowell Group and building relationship to support with the delivery of department objectives.

**Some of your key responsibilities will be to.**
- To manage the day-to-day team performance, wellbeing and ER issues.
- To understand the litigation process and the risks behind missing deadlines.
- Manage all correspondence and workstreams utilising various MI suites.
- To allocate work/ensure staffing levels and resources are in place to deliver all KPIs and service levels.
- To lead, manage and develop the team and undertake one to ones, performance reviews, ongoing, coaching, feedback and training.
- Leading and developing the team to ensure cross skill opportunities are maximised.
- To drive quality output, behaviours and that any necessary performance improvement plans are put in place.
- To work closely with the business to ensure queries are responded to promptly and professionally. To maintain documentation for all processes.
- To support the Legal Operations Managers in the development and implementation of process controls and improvements.
- Ensure the team maintains quality of output / decision making and perform relevant checks / audits to verify.
- Embed performance evaluation and quality monitoring frameworks and drive improvements through regular feedback and coaching.
- To ensure compliance to all regulators and that regulatory requirements are adhered to. Support in recognising and implementing change Any other duties commensurate with the post.

**To join us, you’ll need**
- Demonstrable experience of managing high performing teams within an admin function
- An understanding of workflow management
- Previous experience of managing SLA's and work allocation
- Experience or knowledge of debt litigation (desirable)
- Experience of working in SRA/ FCA regulated environment (desirable)

**A mission that gives back**

You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

**That means**
- A starting salary of from **£28.800 - £32,000**
- A discretionary **annual bonus** for a job well done, earn up to 10% of your annual salary.
- **3% flexible benefits**; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a **hybrid working environment**, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you’d be working from home, fully equipped with everything you’ll need to be successful.
- ** 28 days holiday** plus public holidays with option to **purchase up to an additional 5 days**
- Life assurance & Group income protection
- ** A fantastic culture** with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
- ** Wellbeing support** and a programme of webinars and classes geared towards mindfulness.
- Purpose built offices to support collaborative working, a destination with access to Park Life.
- ** Job security**.

**Ready to share

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