Band 5 - Pals Advisor, Corporate Nursing (Patient
3 months ago
Are you seeking a change where you can have a positive impact upon the patient experience and where no two days are the same, then this may be the role for you.
The PALS team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care.
In this challenging post, you will join a team that aims to resolve concerns quickly and efficiently and uses the feedback obtained to influence and improve the patient experience. Dealing with highly sensitive situations on a daily basis, you will handle cases from the first point of contact and liaise with key staff to address questions, issues and concerns.
Working hours are 8am to 4pm or 9am to 5pm
Previous experience of working in the NHS or a healthcare setting would be beneficial, however what we really want is someone who is able to demonstrate a patient centered approach and the desire to support the provision of an accessible service to support patients, their relatives and carers with queries or concerns, providing information and support as required.
Experience of general administration duties and a comprehensive understanding of Microsoft Office Packages are required
There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.
The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.
We are a flexible working employer
At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.
We encourage and welcome people with disabilities. If you need help, please ask.
We are seeking to appoint a committed and energetic individual who has the right values to join our team. This individual must be enthusiastic, motivated, with sensitivity and tact, someone who is able to demonstrate excellent communication and interpersonal skills.
Educated to diploma level (or equivalent) you should be able to demonstrate an ability to manage conflict, mediate between parties to resolve problems and work with people from a diverse range of backgrounds.
In addition to helping others, you will benefit from this excellent opportunity to develop your skills which will support your career progression. Whilst the role will initially be based at Watford General Hospital, you may be required to attend St Albans and Hemel Hempstead Hospitals.
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