Trainer, Anti-money Laundering

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as a Trainer in Anti-Money Laundering
- Working with a supportive and collaborative team, you’ll be helping us with a range of anti-money laundering (AML) activities
- You’ll be designing and facilitating training that focuses on customer due diligence, AML activities, business processes and procedures, and understanding the needs of our customers
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work

***What you'll do**:
Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers.

You’ll do this by developing and facilitating training that covers customer due diligence, AML activities, managing customer relationships, and accurately collecting information and completing processes, and delivering this training to our onboarding and in-life specialist teams.

As you continue to develop in your role, you’ll lead process training and knowledge sharing across our AML unit, working together towards shared success.

Day-to-day, you’ll be:

- Facilitating training with our customer service and operations teams on customer due diligence, AML, customer service and business processes and procedures
- Actively managing client relationships through the onboarding journey and providing high levels of customer service
- Monitoring and participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs

**The skills you'll need**:
You’ll bring knowledge and experience of working on AML processes and procedures and awareness of up-to-date AML trends, policies and regulations.

You’ll also demonstrate:

- The ability to deliver training and create training packs and plans
- A genuine passion for great customer service
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills
- The ability to work accurately and meet deadlines

**What else you need to know**:

- You’ll benefit from flexible working, with a mix of working from home and working in the office to connect and learn with your colleagues
- If you don't have or don't want to use your own personal equipment, we’ll provide the equipment and furniture you need to do your job from home
- You can also access a range of kit to ensure you’re comfy at work when working from home
- The starting date for this position will be November 2023

**How we'll reward you**:
You’ll be joining us on a competitive salary and you’ll receive a contribution to help you save for retirement too. Plus, you can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.