Service Team Leader

3 days ago


Bourne End, United Kingdom FROMM Packaging Ltd Full time

Our client, a global manufacturing company based locally, is looking for an ambitious and career driven Service/Scheduling Team Leader to join them.

In this varied, exciting and instrumental role, you will combine your admin, organisational and scheduling experience to manage the busy service department.

Previous leadership experience would be beneficial but not essential.

Benefits include annual bonus, 25 days holiday, pension, 4 x salary life assurance and private medical after 2 years’ service.

Duties include
- Management of service department, lead and deliver exemplary customer service acting as a role model to all team members
- Scheduling engineers UK wide, overseeing receipt of engineer’s paperwork
- Ensuring repeat customers by dealing promptly with any queries or issues and upselling services
- Setting up an SLA monitoring system and reporting this info to ensure KPIs are met
- Utilising data to develop effective reporting, improving efficiency and working to reduce department costs
- Helping to implement and maintain a new maintenance scheduling system for external engineers
- Monthly reporting to senior management
- Providing ideas to continually develop and improve all admin aspects of the Service department
Key Skills
- Highly customer focused, with previous experience working in a fast paced environment
- Experience of managing diaries or scheduling
- Highly organised, able to prioritise whilst remaining calm under pressure
- Proficient in Excel
- Ability to multi task and adapt and react promptly to meet the customer’s needs
Knowledge of Microsoft Dynamics CRM and Microsoft Navision an advantage but not essential as training will be provided.
- Hours 8.30 - 5pm - Mon to Fri
- 25 days a year excluding bank holidays holiday.
- Private Medical will become available upon 2nd anniversary of employment.
- Annual Bonus structure in place
- Auto enrol Pension

Due to the instrumental Role that this person will play, we are looking for a person seeking a Career with FROMM.

Must drive due to location.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Private medical insurance
Schedule:

- Monday to Friday
COVID-19 considerations:
Staff required to disinfect surfaces after use

Application question(s):

- Do you hold a valid UK driving licence?
**Experience**:

- scheduling: 1 year (preferred)



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