Sales Admin

3 weeks ago


Somerset, United Kingdom Reed Business Support Full time

**Sales Admin/Customer Service Advisor - £23,000 - Hybrid**

Reed Bath are delighted to be supporting one of our local businesses in recruiting a customer service advisor.

**Benefits**
- company bonus
- Hybrid
- Monday-Friday
- In house training

**Key Responsibilities**:

- Respond to all Key Account customer contacts in a professional and efficient manner
- Ensure administration of the order process is completed
- Plan deliveries dates and times alongside the third party logistics warehouse
- Deal with Key Account Customer enquiries, claims & complaints through to the satisfaction of the customer or escalate to the Senior Customer Service Specialist
- Ensure all activities are carried out within prescribed lead times ensuring KPI’s can be achieved
- Build a solid relationship with Field Sales Teams and work with them to deliver customer commitments
- Complete any relevant customer or channel specific activities as requested by the Senior Customer Service Specialist
- Ensure customer and order data is maintained in the relevant system in line with company and team standards.

**Skills needed**
- Customer service and admin experience
- great communication skills.
- Can work in a team
- A good knowledge of desk-based IT

If you are interested in this role, please click ‘apply’



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