Administrative Assistant- Receptionist

3 weeks ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

To provide a comprehensive administrative support service to the Outpatients service. To provide excellent customer facing service at all times at reception areas. To provide clinic prep services to all clinics within the department.

1. Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
3. Preparing the notes for clinics, including front sheets and referral letters.
4. Updating patient details and viewing events using Patient Administration Systems (EPR).
5. To liaise with other departments as required.
6. Work independently making decisions within own role with minimum supervision.

We are looking for a self-motivated, enthusiastic individual to join us at Dermatology Outpatient.

This is a varied & busy role that would suit someone who is able to work on their own initiative but also as part of a team.

There is plenty of opportunity for learning & development both within the role & the service as a whole.

You will be expected to liaise with staff and colleagues at all levels. You will have proven administration & customer service skills with the ability to prioritise and manage your own workload to tight deadlines.

You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
- Liaise with multidisciplinary team to assist the prioritisation of clinical procedures
- Book appointments/Cancel/reschedule accordingly
- Coding
- Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority.
- Communicate politely and effectively enquiries from patients, healthcare staff, carers and others.
- Convey any changes to appointments sensitively with clear explanations for movement.
- Maintain high levels of customer service at all times delivering compassionate excellence.
- Sorting incoming post and taking appropriate action
- Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur.
- Use appropriate EPR functions to locate and list patient appointment arrangements.
- Arrange patient transport/translators where appropriate in line with Trusts protocol.
- Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
- Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
- Provide full clinic preparation for patient notes.
- Using the hospital EPR system to obtain and returning health records for authorised users from various departments within the hospital.
- Tracing and filing medical reports and results, ensuring that these are recorded and filed promptly and properly within patient files.
- Contribute to the development, maintenance and implementation of local policies and operating procedures.
- As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs.
- Contribute to the development and implementation of patient and staff surveys
- Sending out of medical correspondence to GP’s, patients, other hospitals etc. File office copies in patient notes and office systems.
- Participating in all mandatory training including all training regarding 18wk patient pathways management.
- Participating in the training of new and temporary staff.
- Maintaining confidentiality of all patient information.
- Promoting and maintaining personal and team development.

  • Receptionist

    1 month ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are delighted to be assisting a well-established undergraduate college based in Oxford who are looking to recruit temporary Receptionist/Administrator. As Receptionist/Administrator, you will be working a 37.5 hour week, over Monday to Friday in a temporary holiday cover for 2 weeks. **Your roles and responsibilities include**: - Answering phones and...

  • Lodge Receptionist

    1 week ago

    Oxford, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist! Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a...

  • Lodge Receptionist

    17 hours ago

    Oxford, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist! Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a...

  • Lodge Receptionist

    2 weeks ago

    Oxford, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist!Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a crucial...

  • Lodge Receptionist

    1 week ago

    Oxford, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist!Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a crucial...

  • Receptionist/clinic Prep Assistant

    4 weeks ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Receptionist/Clinic Prep Assistant will provide an efficient and effective reception and booking service for patients and members of the department and manage the patient pathway in line with the Elective Access Policy. The post holder will ensure that all patients and visitors are welcomed to the department in a professional manner whilst adhering to...

  • Lodge Receptionist

    1 week ago

    Oxford, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist!Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a crucial...

  • College Administrator/receptionist

    1 month ago

    Oxford, United Kingdom jjFOX Full time

    jjFOX are working with a Collegein Oxford who are looking for a FULL TIME, PERMANENT, ADMINISTRATOR/RECEPTIONIST to join their team. The salary is £22,000-£24,000pa with an immediate start available. REQUIRED: - Some Admin Experience or Qualifications If you are interested, please get in touch with Laura as soon as possible! jjFOX Limited acts as an...

  • Receptionist & Personal Assistant

    4 weeks ago

    Oxford, United Kingdom University of Oxford TSS Full time

    Location: - Oxford City Centre- Category: - PA/EA- Vacancy Type: - Full-time (temporary)- Pay rate: - £16.55 + holiday pay- Web advert- We are currently recruiting for a temporary Receptionist and PA for a centrally based Oxford University Department, starting asap on a full-time basis for 7 weeks.- Duties: **Receptionist**: - Maintain the tidiness and...

  • Front Desk Receptionist

    1 month ago

    Oxford, United Kingdom Reed Business Support Full time

    **Are you an immediately available Receptionist seeking a new opportunity?** Reed Oxford are delighted to be partnering with a rapidly growing biotechnology company, located in Oxford Science Park, for the recruitment of a Receptionist. The opportunity available is either as a temporary 3 month role or a 3-month FTC. This individual will be response...

  • Administrative Assistant

    4 weeks ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Admin Assistant to join Children Day Care team. We are looking for a self-motivated, enthusiastic individual with proven administrative and customer service skills to join our team. The main focus of this role is provide excellent customer facing service at all times at reception areas and provide comprehensive...

  • Administrative Assistant to Ovg

    1 day ago

    Oxford, United Kingdom University of Oxford Full time

    The Oxford Vaccine Group (OVG) is a leading clinical research group, led by Professor Sir Andrew Pollard. OVG is part of the Department of Paediatrics and conduct studies into new and improved vaccines for adults and children. We are currently seeking an enthusiastic Administrative Assistant to work closely with our PA team to support the world-leading...

  • Receptionist and Operations Assistant

    2 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    The Department of Education looking to appoint an experienced customer service focused person in a joint Operations Assistant/Receptionist role. The post holder will be responsible for the day to day running of the department’s Operations and Enquiries Office as well managing the reception desk and providing administrative support.   The successful...

  • Lodge Receptionist

    1 week ago

    Oxford, Oxfordshire, United Kingdom Brook Street Full time

    Join Our Team as a Night Lodge Receptionist! Are you looking for an opportunity to be part of a vibrant community in one of Oxford`s prestigious colleges? Our client, a renowned institution in the heart of Oxford, is seeking enthusiastic individuals to join their team as Night Lodge Receptionists. As part of a small and dedicated team, you will play a...

  • Administrative Assistant to Ovg

    1 day ago

    Oxford, United Kingdom University of Oxford, Department of Paediatrics Full time

    The Oxford Vaccine Group (OVG) is a leading clinical research group, led by Professor Sir Andrew Pollard. OVG is part of the Department of Paediatrics and conduct studies into new and improved vaccines for adults and children. We are currently seeking an enthusiastic Administrative Assistant to work closely with our PA team to support the world-leading...

  • Dental Receptionist

    4 weeks ago

    Oxford, United Kingdom Temple Street Dental Practice Full time

    Duties Include: - Follow internal office protocols and procedures to ensure office efficiency - Warmly greet all patients as they arrive - Maintain the dental clinic’s Diary system to ensure a smooth running of the practice. - Assist patients with booking appointments both in person and over the phone. - Provide the Dentist with administrative and...

  • Receptionist

    4 weeks ago

    Oxford, United Kingdom University of Oxford TSS Full time

    Web advert - Vacancy ID 14308- We are currently recruiting for a full-time Receptionist for a central University of Oxford department to start on 30/05. Pay rate will be £13.14 p/h plus holiday pay.- Duties include: - Support the Office Manager with General duties - Support the meeting room booking system, including taking room bookings, agreeing and...

  • Receptionist and Operations Assistant

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The Department of Education looking to appoint an experienced customer service focused person in a joint Operations Assistant/Receptionist role. The post holder will be responsible for the day to day running of the department's Operations and Enquiries Office as well managing the reception desk and providing administrative support. The successful candidate...

  • Receptionist

    4 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    We currently have a great opportunity for a customer focused Receptionist to join the Nuffield Department of Medicine. Acting as a friendly and helpful first point of contact for the Centre, you will be responsible for the reception area, to welcome all visitors to the building and deal professionally with any enquiries. You will also provide general...

  • Student Receptionist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Women's Engineering Society Full time

    Oxford, Oxfordshire, United Kingdom, Permanent Laing O'Rourke are looking for a project receptionist to join our project team at Ellison (Oxford). Ellison Institute of Technology will continue the Institute's work in cancer research, disease prevention, and global health policy, along with providing educational programming for students from around the...