Service Leader

5 days ago


Coatbridge, United Kingdom Enhance Healthcare Ltd -McGonagall House Full time

Responsibilities:

- Lead a team of Support Staff to ensure exceptional person Centre care is provided to people at home.
- Monitor and evaluate team performance, providing coaching and feedback as needed to Support staff
- Support the Registered Manager in Daily operational requirements.
- Carry out Daily Rota planning and Co-ordination.
- Carrying out daily spot checks While staff on shift.
- Creating, updating and carrying out reviews on support plans.
- Supporting with on call at evenings and weekends.
- you will have protected office and time and requirement to carry be on shift 2 days a week.
- Carrying out Administration tasks as directed by the Registered Manager.
- Conduct/ Be involved in team meetings.
- Supporting Manager and Deputy in Quality Assurance.
- Collaborate with other departments to improve customer service processes and procedures
- Develop and implement strategies to increase customer satisfaction and retention
- Conduct regular team meetings to communicate goals, updates, and best practices
- Maintain accurate records of customer interactions and transactions

**Experience**:

- Minimum of 1 years of experience in a Supervising/ Leading a team
- Proven track record of successfully leading a team through change
- Strong negotiation skills to handle difficult situations and Discussions.
- Excellent communication skills, both written and verbal
- Proficient in using online care packages software.
- Ability to multitask and prioritize tasks in a fast-paced environment.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: Up to £14.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Coatbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person


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