Contract Operations Assistant

2 weeks ago


Hounslow, United Kingdom BM Coaches and Rental Ltd Full time

Primary role:
This role is **Night shift** on a rotating shift pattern covering the hours of 19.00 - 07.00 (4 days on & 4 days off)

Your daily duties include:

- To ensure that all calls are answered within predetermined timescales.
- To closely monitor VIP bookings to ensure first class client experience.
- To ensure accuracy of data input into the booking system.
- To complete administrative tasks as set by the Supervisor and report back accordingly on shift handover.
- To liaise effectively with UK service partners to ensure that transport is delivered on time and as per contractual terms.
- To develop a good working relationship with internal and external customers in order to provide a quality service to the customer.
- To ensure that Company operations are legal, safe and of the highest quality.
- To deal with customer comments, questions and complaints in a thorough, professional manner passing all relevant details to the Account Manager.
- Excellent Customer Service Skills.
- Ability to work on your own as well as part of a team

Attention to Detail. Ability to work well under pressure.
- Ability to multitask.
- Excellent written and communication skills.
- Proficient in Microsoft Office.
- Proactive ‘can-do’ attitude.
- Ability to build strong working relationships.
- Ability to think outside the box to maximise results.
- Quick learner with the determination to succeed.
- Strong organisational skills.
- Ability to follow management instructions.
- Strong time management skills and the ability to meet deadlines.

Work remotely
- No

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Night shift
- Overtime

Ability to commute/relocate:

- Hounslow, TW6 2DT: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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