Head of Customer Growth

3 weeks ago

London, United Kingdom Kindred Group Full time

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.
- Head of CRM (Regional)_
- Location: Wimbledon, London_
- Reports to: Group Head of CRM_
- Department: CRM_
- Hours of work: 09:00 to 18:00 Monday to Friday_

The role

Kindred Retention is on a mission to create the best customer experiences in the gaming industry setting us aside in a hyper competitive marketplace. Are you able develop and lead an ambitious, strategic and data driven Retention team within the competitive iGaming industry?

As the Head of Customer Growth, you will be responsible for driving existing customer growth across multiple market focussed retention squads as well as formulating high level strategy, prioritising and approving multi-channel customer communication and reward strategies.

A key element of the role is working closely with central and regional stakeholders to ensure core and market-specific objectives are met

We are looking for people who can walk the fine line between commercial responsibility and having the emotional intelligence to get into the mind of the customer; understanding what motivates, frustrates, and delights them.

Who you are
- You can inspire, drive and enable a team
- Setting out a strategy and making the complex digestible comes as second nature
- You can motivate other teams and stakeholders, bringing them with you to get projects delivered
- You are relentlessly focused on customer outcomes that drive commercial benefits
- You are a good person as well as a great manager
- You are data and driven and analytical in your approach
- You can brief and critique creative work effectively, giving the right steer and motivation
- You have a passion for whatever you're selling and a drive to understand your market and its customers
- You are restless and constantly looking to learn by experimentation and questioning received wisdom
- You can tell and sell a story, engaging your audience and building support
- You are extremely credible, authoritative and persuasive.

Role responsibility
- Strategic oversight and guidance of the Retention and loyalty initiatives to all sets of customers across Customer Growth Squads
- Building trust and driving commercial outcomes for Kindred and local markets
- Lead, manage and develop the Squad leads and help them to become better managers and Retention experts
- Budget oversight for the Regional Retention and bonus budget
- Ensure initiatives are commercial, compliant, and responsible
- Ensure initiates are effective, bonuses are efficiently spent, and we are constantly testing, learning and optimising
- Work with regional stakeholders to understand competitive and regulatory context, commercial targets and shape a local strategy in line with core Kindred objectives
- Close co-operation with Commercial Stakeholders to understand constantly changing market conditions and assist local teams in delivering on their objectives
- Close cooperation between all regional team leads to share best practices across the markets
- Develop and optimise multi-channel retention, growth, and re-activation lifecycle campaigns
- Work closely with Analytics and Marketing Intelligence teams to enhance audience segmentation and customer modelling and campaign performance reporting

Required skills, knowledge, and experience
- Gaming experience is not mandatory, but you have the drive to understand our products and customers inside-out
- Experience working with cross-functional teams
- Strong commercial acumen and growth mindset
- Ability to work across international markets and with regional stakeholders
- Experience driving excellent cross-channel customer experiences
- Experience working with different martech stacks
- Excellent team management and development experience
- Core skill set in analytics, actionable insight and statistics
- Superb presentation skills
- Budget management and planning.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

  • Head of Growth

    1 month ago

    London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **HEAD OF MOBILE GROWTH** **LONDON** **£90,000-£100,000 + 30% BONUS** **THE COMPANY** An exciting role working for a market-leading marketplace. They are ahead of the game in terms of their development in their sector, steps above their competitors, and are currently in an exciting time of growth. They are looking for a Head of Growth totake full...

  • Head of Customer Growth

    3 days ago

    Wimbledon, Greater London, United Kingdom Kindred Group plc Full time

    Job Title: Head of Customer Growth (Regional) Reports to: Director of Retention Department: Retention The role #LI-DG1 Kindred Retention is on a mission to create the best customer experiences in the gaming industry setting us aside in a hyper competitive marketplace. Are you able develop and lead an ambitious, strategic and data driven Retention team...

  • Head of Ecommerce

    23 hours ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of...

  • Head of Ecommerce

    1 day ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Ecommerce

    18 hours ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of...

  • Head of Ecommerce

    8 hours ago

    London, United Kingdom Growth & Company Full time

    Job Description We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative...

  • Head of Growth

    15 hours ago

    London, United Kingdom Propel Together Full time

    Job Overview Head of Growth - MusicTech I am working EXCLUSIVELY with a high growth Music Collaboration Tech Startup, to find them a Head of Growth! The platform allows music professionals to stream, listen to and record high resolution audio in real time, with multiple collaborators. Job Description Are you passionate about music? Do you love...

  • Head of Growth

    3 weeks ago

    London, United Kingdom Homerun B.V. Full time

    We are seeking a highly skilled and experienced individual to join our team as Head of Growth. About Sidekick At Sidekick Money, we’re a customer-focused startup embarking on a bold mission to unlock products and financial services typically reserved for the 1%. Our recently introduced MVP for actively managed investments is gaining an enthusiastic...

  • Head of Ecommerce

    12 hours ago

    London Area, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Ecommerce

    12 hours ago

    London Area, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Growth

    23 hours ago

    London, Greater London, United Kingdom SIA xpate Full time

    At xpate, we're pioneering the transformation of cross-border payment processes through our innovative platform. As we push forward and disrupt the market, we're looking for a Head of Growth to lead our strategic expansion efforts.This role presents an opportunity to significantly impact a leading fintech company at the cutting edge of payment solutions.Role...

  • Head of Growth

    3 days ago

    London, United Kingdom Canopy Tech Ltd Full time

    Job Overview: The Head of Growth is in charge of driving business growth through data-driven marketing and sales strategies. This executive position integrates marketing, sales, product development, and analytics to build strategies that improve the recruitment of clients, retention, and revenue generation. **Key Responsibilities**: - **Strategy...

  • Head of the Growth Service

    1 month ago

    City of London, Greater London, United Kingdom Definitive Full time

    Type: Permanent Head of Growth - Financial Services You should have a background as a Head of Growth within the financial services sector and have owned annual revenue targets and driven lead generation revenue, ideal customer profile acquisition. You will own the end-to-end commercial strategy, execution, and performance of several of their...

  • Head of Growth

    1 month ago

    London, United Kingdom Gousto Full time

    Company Description Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner! Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring...

  • Head of Growth

    3 days ago

    Wimbledon, Greater London, United Kingdom Kindred Group plc Full time

    Job Title: Head of Customer Growth (Regional) Reports to: Director of Retention Department: Retention The role #LI-DG1 Kindred Retention is on a mission to create the best customer experiences in the gaming industry setting us aside in a hyper competitive marketplace. Are you able develop and lead an ambitious, strategic and data driven Retention team...

  • Head of Growth

    1 month ago

    City of London, Greater London, United Kingdom Definitive Full time

    Type: Permanent Head of Growth - Financial Services Head of Growth, Central London, £75-80K + Equity. You should have a background as a Head of Growth within the financial services sector and have owned annual revenue targets and driven lead generation revenue, ideal customer profile acquisition. As the Head of Growth, you will be responsible for...

  • Head of Growth

    1 month ago

    London, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Job Description My client is seeking a full time, permanent head growth / head acquisition to lead an established team. You will come to the table with a wealth of skills and experience. Responsibilities to include: Developing and executing the UK D2C acquisition strategy Agree pricing and promotional strategy Managing a team of experts across Paid...

  • Head of Sales and Growth

    3 days ago

    London, United Kingdom Brightsmith | B Corp™ Full time

    Job Description Head of Sales and Strategy A leading climate tech company based in London is on the forefront of developing versatile Direct Air Capture (DAC) technology aimed at removing CO₂ emissions from the atmosphere. With strong support from key investors and government entities, our technology has transitioned from laboratory to commercial scale in...

  • Head of Sales and Growth

    7 days ago

    London, United Kingdom Brightsmith | B Corp™ Full time

    Head of Sales and Strategy A leading climate tech company based in London is on the forefront of developing versatile Direct Air Capture (DAC) technology aimed at removing CO₂ emissions from the atmosphere. With strong support from key investors and government entities, our technology has transitioned from laboratory to commercial scale in just three...

  • Head of Sales

    1 week ago

    London, United Kingdom Brightsmith | B Corp™ Full time

    Head of Sales and StrategyReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.A leading climate tech company based in London is on the forefront of developing versatile Direct Air Capture (DAC) technology aimed at removing CO₂ emissions from the atmosphere. With strong support from key investors...