Community Engagement Officer

4 weeks ago

St Albans, United Kingdom Communities 1st Full time

Working as part of a team to actively support the day-to-day running of our existing and new Outreach Hubs. These Hubs will be based in Hertsmere, St Albans, Welwyn and Hatfield and Broxbourne and East Herts districts.

The Hubs enable us to take information about all our services and signposting, usually available from our permanent Community Hubs, to residents around the areas we serve. In particular the Community Engagement officer will engage Hub visitors in motivational conversations around numeracy and make them aware of free training programmes delivered in local community venues to help them become confident with numeracy in day to day life.

You will have experience and a genuine interest in partnership working to develop service offers that meet resident needs in improving their health and wellbeing. You will be comfortable and thrive working in an ever changing environment, understanding the need to meet the expectations, key deliverables and performance indicators of more than one key stakeholder.

No two days will be the same, working in different Outreach Hubs and sometimes at our main office in Ver House, St Albans.

Community Hubs
- Create a welcoming and supportive environment with a culture of trust so that clients have the confidence to access the service.
- Provide an efficient, effective and user-friendly information and signposting service to members of the public.
- Provide information on the Multiplier numeracy scheme.
- Support others to experience the benefits of the internet and digital technology.
- Promote voluntary work through a variety of methods to potential volunteers and support colleagues with recruiting and retaining volunteers. Contribute to regular social media posts to promote the Community Hub and volunteering opportunities as well as promoting wider Communities 1st services.
- Understand the role of Communities 1st and promote the services with service users and the local community.
- Input patient/resident data into the Client Management Software
- Assist with contacting and chasing up clients as required
- Maintain and guarantee client confidentiality at all times

Monitoring and Evaluation
- Support the Assistant Manager to create a good quality and comprehensive record keeping system for participants. This will include personal and outcomes evaluation data.
- Assist with the production of reports including statistical information on service delivery to agreed deadlines.
- Assist in the development of case studies.

Promote and represent the Hub
- Provide accurate information about the Community Hub to interested residents, local referrers and other interested parties
- Coordinate research to identify interest and uptake for current and future activities and events.
- Work closely with members of the local community to ensure they are catalysts for community development and at the heart of our movement for social change
- Support internal and external events to promote the work of the Community Hub and Communities 1st charity

**Job Types**: Fixed term contract, Part-time

**Salary**: £12.06 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Community Development: 2 years (preferred)

Work Location: One location

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