Customer Engagement Associate

4 months ago

St Albans, United Kingdom The Progress Group Full time

**Job Title**:Customer Engagement Associate

**Salary**: Up to £28K with access to commission Scheme (OTE cira £10K Uncapped) Plus valuable Benefits

**Location**: Accessible to either St Albans (AC Ed) or Newbury (GML) offices for min of 2 days per week

**Vacancy Type**: Permanent/Full Time

**Exciting Opportunity for Customer Engagement Associate**

**The Progress Group**, the Group is made up of six business units, each of which aspires to innovate, influence, and inspire others through high-quality and purposeful education and training.

**MyWorkMode **is part of The Progress Group where innovation meets purpose in transforming the social care landscape. Our cutting-edge digital platform is reshaping how care workers connect with organizations and individuals in need. By eliminating traditional barriers, we're empowering care professionals and saving costs for everyone involved. If you're ready to be part of a dynamic team driving positive change, read on

**About the Role**:
Are you a driven sales professional with a passion for making a difference? We're seeking enthusiastic individuals to join our team as Customer Engagement Associates. You'll be instrumental in expanding our customer base by showcasing the benefits of our revolutionary platform to care organizations and individuals. If you thrive in a fast-paced environment and love building meaningful relationships, this role is for you

**Responsibilities**:

- Proactively reach out to prospective customers to build relationships and generate leads.
- Qualify and close inbound leads from marketing efforts.
- Develop a robust pipeline of opportunities within the care sector.
- Conduct engaging meetings with prospective and existing clients to understand their needs and provide tailored solutions.
- Demonstrate the MyWorkMode platform and provide training to new clients.
- Drive revenue growth by closing new deals.
- Maintain accurate CRM records and leverage insights for continuous improvement.
- Represent MyWorkMode at industry events and conferences.
- Provide prompt and attentive responses to customer inquiries.
- Cultivate strong cross-functional relationships within the company.

**About you**:

- Proven track record in sales, preferably in acquiring new business customers.
- Ability to manage the entire sales process, from prospecting to closing deals and onboarding clients.
- Understanding of the care industry, either through professional experience or personal involvement.
- Skill in tailoring solutions to address the unique challenges faced by care organizations.
- Strong communication and relationship-building skills.
- A proactive mindset and a collaborative spirit.

**Why Join Us**:

- Be part of a forward-thinking team revolutionizing the social care sector.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and advancement.
- Collaborative and supportive work environment.
- Make a meaningful impact on the lives of care professionals and those they serve

**Elevate Your Work Experience with Our Outstanding Benefits Package**

At Progress Group, we believe in recognising and rewarding the exceptional contributions of our team members. Our benefits go beyond the ordinary, ensuring you thrive both personally and professionally. Here's a glimpse of what we offer:
**Recognition Awards**: Be celebrated for your hard work Our values-based Monthly, Quarterly, and Annual Recognition Awards honour your dedication and commitment to our shared success.

**Referral Bonanza**: Love where you work? Refer top talent to join our family and receive a fantastic £500 Referral Bonus

**Professional Growth**:Invest in your future with our support for professional qualifications, especially for apprentices, and covered paid membership fees.

**Financial Security**: Rest easy with our Death in Service Insurance, providing four times your salary to your loved ones.

**Family-Friendly Policies**: Experience peace of mind with our Enhanced Maternity/Paternity Leave after a required length of service.

**Exclusive Discounts**: Indulge in the MiRewards benefits platform, offering enticing shopping discounts, fuel cards, and more

**Health and Wellness Support**: Take care of yourself with access to Medicash, covering costs for eye tests, optical, dental, prescriptions, and holistic treatments, totaling an impressive £900 annually.

**Commute in Style**:Join our Cycle to Work Scheme and enjoy a healthier commute while saving on costs.

**Supportive Environment**: Experience the power of our Enhanced Employee Assistance Programme, not just for you but also for your immediate family.

**Group Connection**: Stay connected with our annual Group conference and an insightful review of our comprehensive benefits.
- We're not just offering a job - we're offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community_ **#WorkWithUs #BenefitsBeyondOrdinary #Emplo

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