Care Co-ordination Service Assistant

3 weeks ago

Blackpool, United Kingdom FCMS PDS Medical Full time

**FCMS (NW) Ltd JOB DESCRIPTION**

**Post**:Care Co-ordination Service Assistant**

**Pay**: £10.42 per hour - weekend and overnight enhancements apply

**Hours**:Part-time 16hrs per week. Permanent contract available. This is a 24/7 service, so flexibility within these hours will be required, to deliver service needs

**Requirements**: Administration, Typing and Telephone skills

**Desirable**: A knowledge of Urgent Care services

**Reports to**: Service Delivery Co-ordinators

**Accountable to**: System Deflections Lead

**Base**: Desk based role at Whitegate Drive, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from.

Our behaviours should be in line with our values which form part of our Company DNA:

- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:

- **Awesome: We aren’t here to be average, we’re here to be awesome**:

- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:

- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:

- **Oomph: We have natural oomph It’s infectious**:

- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:

- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself

**Overview of Role**:

- To provide administration support to the Care Co-ordination Service.
- To provide a fast, accurate and effective patient telephony service.
- To provide administrative support to clinical staff
- To undertake an intensive internally based training programme
- To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development
- To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.
- To use the telephone and remain empathetic, whilst gaining important information.
- Accurate data input of special patient information such as end of life care and long-term health conditions
- To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patient’s needs.
- To undertake all relevant training consistent with the requirements of the post.
- Accessing personal and confidential data
- Always ensuring full patient confidentiality, adhering to Information Governance Policies
- To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
- To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
- To provide clear and concise information to all patients and external agencies
- To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team
- The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner
- To attend any meetings as and when required
- To assist the management team when required
- To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness
- To always adhere to FCMS Policies and Procedures

**Physical Effort**
- Staff often remain seated, at one desk, for most of the working day

**Mental Effort**
- Work pattern can be interrupted by the telephone or staff enquiries
- Workload regularly re-assessed and prioritised to meet required deadlines
- The working day can be varied, and, within minutes, this can include dealing with people who have
- complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs

**Emotional Effort**
- Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and medical representatives
- Supporting vulnerable patients and callers
- Managing situations that can often be emotional, given the patient’s’ health status
- Managing stressful situations i.e., workload and time pressures
- Dealing with confli

  • Care Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom Scenario Management Care Full time

    **Care Co-Ordinator** **Blackpool**, **FY4 5PR*** **Full-time** **Permanent** ***Competitive/negotiable** **a few seconds ago** **About the Role** **Are you looking for a new challenge or opportunity?** **Are you wanting to join a team that thrives in a positive environment?** **Are you wanting to further your career?** **Are you a highly motivated...

  • Care Co-ordination Service Assistant

    3 weeks ago

    Blackpool, United Kingdom PDS Medical Full time

    Great opportunity to join our Fylde Coast Urgent Care Team! - Part-time (16 hours per week) - Permanent contract available. This is a 24/7 service, so flexibility within these hours will be required - Location - Whitegate Drive, Blackpool - Salary - £10.42 per hour - weekend and overnight enhancements apply Main duties of the role The post holder will...

  • Service Co-ordinator

    3 weeks ago

    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The Nurse led Community Intravenous Therapy Service are looking for a highly skilled and motivated service co-ordinator to support or lead on activities linked to the efficient running of the service, to enable to clinical staff to provide the clinical duties in a safe and effective manner. The post will be full time, based at South Shore Primary Care...

  • Cancer/care Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom Waterloo Medical Centre Full time

    Responsibilities - Care Co-Ordinator Work with people, their families, and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Help people to manage their needs through answering queries, making, and managing...

  • Primary Care Network Care Co-ordinator

    2 months ago

    Blackpool, United Kingdom Waterloo Medical Centre Full time

    **JOB DESCRIPTION JOB TITLE**: Care Co-Ordinator RESPONSIBLE TO: Primary Care Network Manager BAND: Agenda for Change Band 4 HOURS: 37.5 Role of The Service Waterloo Medical Centre is a Primary Care provider based on Waterloo Road in Blackpool. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to...

  • Activities Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom PNP CARE HOME Full time

    keep**About us** PNP Care Home is a small business, supporting residents with mild to moderate forms of dementia, We are professional, and friendly our goal is to keep people safe and happy, while delivering a good service of care., while working with health care professionals to maintain the well-being of our residents, mentally, emotionally, and...

  • Activities Co-ordinator

    4 days ago

    Blackpool, Blackpool, United Kingdom Hollins Bank Care Home Full time

    Job descriptionACTIVITIES CO-ORDINATORHollins Lodge 672 Lytham Road, BalckpoolHollins Lodge Care Home is looking to recruit an Activities Co-Ordinator to work within our care home in Blackpool.At the Hollins Lodge Care home, we are committed to ensuring the following:We are looking for a full time activity coordinator to enrich the lives and well-being of...

  • Referral Co-ordinator

    1 week ago

    Blackpool, United Kingdom Blackpool Council Full time

    **Social Care** *** - Children's Services **Blackpool Council** *** **Contract**:Permanent **Hours**:37 per week **Salary**:Grade D SCP 7-11 £24,294 - £25,979 per annum **Closing Date**:3rd June 2024 at 23:59 **_ Blackpool Families Rock - Request for Support Hub - Referral and Information Co-Ordinator_** We are seeking a Referral and Information...

  • Activities Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom Bayswood Care Group Full time

    **Park View Care Home with Nursing **is looking to recruit an **Activities Co-ordinator** to work within our home in Blackpool. This is an exciting role, because it gives scope to be creative and to conduct activities both within the home, but to also arrange external trips for residents. Either similar experience within the care sector or within the...

  • Activities Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom Lytham Grange Full time

    Job description ACTIVITIES CO-ORDINATOR Lytham Grange 670-672 Lytham Road, Blackpool Lytham Grange is looking to recruit an **Activities Co-Ordinator **to work within our care home in Blackpool. At Lytham Grange, we are committed to ensuring the following: We are looking for a full time activity coordinator to enrich the lives and well-being of our...

  • Lifestyle Co-ordinator

    3 weeks ago

    Blackpool, United Kingdom Maria Mallaband Care Group Full time

    **About the Role**: At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team. The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us...

  • Rota Co-ordinator

    2 months ago

    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    Rota Co-ordinator will provide a comprehensive administrative support to the Surgery Anaesthetic and Critical Care Division (SACCT). Ensure service objectives are achieved efficiently and effectively. A key function of this role will include the co-ordination of all medical staff rotas, to ensure the service is resourced to the required levels each...

  • Spiritual Care Co-ordinator and Chaplain

    4 days ago

    Blackpool, United Kingdom Trinity Hospice Full time

    **OVERALL PURPOSE**: 1. To ensure that the spiritual needs of patients, visitors and staff are addressed effectively to the highest standard of care. 2. To work alongside the IPU Operational Manager to oversee the provision of spiritual care and participate in appropriate service developments and research projects. 3. To actively contribute to the holistic...

  • Lung Health Co-ordinator

    5 days ago

    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    Targeted Lung Health Check (TLHC) Co-ordinator Your chance to be part of a dynamic and rapidly expanding lung screening programme across Lancashire and South Cumbria. An exciting opportunity has arisen for a co-ordinator/administrator to support the delivery of Targeted Lung Health Checks (TLHC) The job will be based on home working arrangements, with...

  • Care Co-Ordinator

    2 weeks ago

    Blackpool, United Kingdom Scenario Management Care Full time

    About the RoleAre you looking for a new challenge or opportunity?Are you wanting to join a team that thrives in a positive environment?Are you wanting to further your career?Are you a highly motivated individual?Job OpportunityWe are a small expanding provider with strong core values. We work closely with the individuals we support and hold their wishes and...

  • Lung Health Co-ordinator

    5 days ago

    Blackpool, Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    Targeted Lung Health Check (TLHC) Co-ordinatorYour chance to be part of a dynamic and rapidly expanding lung screening programme across Lancashire and South Cumbria.An exciting opportunity has arisen for a co-ordinator/administrator to support the delivery of Targeted Lung Health Checks (TLHC)The job will be based on home working arrangements, with...

  • Events Co-ordinator

    2 weeks ago

    Blackpool, United Kingdom Haven Full time

    Come and join our One Great Team here at Haven as a Owner and Events Co-Ordinator! As part of our Experience Team, you will - Schedule & communicate events through various platforms including; Owner Website, Newsletters & Social Media pages - Work with department Heads to source event materials and ensure budgets are considered and not overspent - Ensure...

  • Care Coordinator

    3 weeks ago

    Blackpool, United Kingdom Delta Care Full time

    Care Coordinator- Location: Blackpool Start Date: ASAP Salary: Will be discussed in the interview - An excellent opportunity has now arisen for a **Care Co-Ordinator** to join our amazing team at **Delta Care** **Ltd in Blackpool.** We are looking for a Care Co-ordinator, who will be accountable by example, within a team setting, to promote the good name of...

  • Events Co-ordinator

    3 weeks ago

    Blackpool, United Kingdom Haven Full time

    Join our team at Marton Mere holiday park located on the within reaching distance of what is probably the UK's most famous coastal town - brilliant Blackpool. Mythop Road, Blackpool, Lancashire FY4 4XN GBR Job Details Come and join our One Great Team here at Haven as a Owner and Events Co-Ordinator! As part of our Experience Team, you will - Schedule &...

  • Band 6 Discharge Planning Co-ordinator

    3 weeks ago

    Blackpool, United Kingdom Sanctuary Health Full time

    Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and over 300 reviews is currently looking for an experienced and dedicated Band 6 Occupational Therapist/physiotherapist to take on a new locum role as a discharge planning co-ordinator. **Location**:Blackpool, Lancashire **Contract Type**:Locum, Ongoing...