Service Delivery Manager

4 weeks ago

BarrowinFurness, United Kingdom Securitas Security Services Full time

Do you have what it takes to be an Service Delivery Manager - Barrow with Securitas?

We have an exciting opportunity for an enthusiastic Service Delivery Manager to join our dynamic team on a Permanent basis. This role is perfect for anyone who is looking to stay within the Security industry or looking to start a new career in security.

Enthusiastically support service delivery to the customer by leading a team of 4 Supervisors delivering effective manpower planning, employee engagement, ensuring Client and Company standards are met through the correct proactive management and retentionof Protective Services Officers in line with the clients Service Level Agreements (SLA).

With our roots dating back to 1934, Securitas is one of the largest security service organisations in the world specialising in protecting corporate organisations, SME's and the public. We boast a workforce of 370,000 employees worldwide with 10,000 employeesin the UK alone.

We pride ourselves by providing our employees with a chance to build a career within the Security sector by enabling them to gain qualifications and accreditations which will lead to a successful career here at Securitas.

**The main responsibilities for this position are:

- **
- Allocation of resources in line with statutory and company standards.
- Ensure all staffing levels meet the agreed service level and that all recruitment is completed in a timely manner and in accordance with company policy and procedure.
- Recruitment and succession planning through Securitas and the client On-Boarding processed.
- Ensure effective training is provided so employees carry out their role to the required standard.
- Ensure all assignment instructions / risk assessments and site documentation is current and in date and fully understood by deployed employees.
- To assist in the retention of customers ensuring that the level of service provided does not fluctuate.
- Work to agreed practices relating to Health and Safety and quality Management.
- Ensure relevant company Key Performance Indicator targets are met on an on-going basis.
- Undertake quality assurance checks.
- Ensuring understanding and demonstrable implementation of the Securitas Values of Integrity; Vigilance and Helpfulness
- Promote and support the Career Development in line with Securitas Policy

The role of a Service Delivery Manager ensures the safety and security of customers, employees, premises and property whilst maintaining and adding to the overall experience of the customer.

This fantastic opportunity will allow you to demonstrate your exemplary customer service skills as you engage with clients and visitors, whilst remaining vigilant to any security issues that could have the potential to escalate at any given time.

SDM | Service Delivery Manager | Manager | Customer Service Manager | Account Admin Manager | Operations Manager | Quality Assurance Manager

**Essential Skills**:

- SIA Licence (can be obtained within 3 months)
- Right to work in the UK
- Strong customer service skills
- Strong written and verbal communication
- Good standard of IT skills
- Ability to work under own initiative
- Customer Service experience
- Good organisational skills

To work with us you will need to be confident, articulate and communicate well both verbally and in written form.

Our team need to be immaculately turned out, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.

**About Company** **Securitas Benefits**:

- Paid holiday, company pension and life assurance scheme
- Discounted gym membership, wellness advice and support
- Cycle to Work Scheme, car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- City & Guilds accredited training program for professional and personal development
- Support to gain your SIA license and many more

**Integrity**, **Vigilance**, and **Helpfulness** are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

With roots dating back to 1934, Securitas is one of the largest security service organisations in the world. We are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.

Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, please visit: en-GB/

Join the Securitas Team today

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