Aerospace Operations Clerk

2 weeks ago


London, United Kingdom First Choice Staff Full time

Local Freight Forwarder are looking to recruit an Operations Clerk with Aerospace experience.

The role is to focus on ensuring we meet our customers expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required.

You will need to be prepared to be involved multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office.

Ideally looking for someone with 1-2 years experience in AOG's or time critical shipments exports and Imports

Key Activities:
Remain in contact with customers and suppliers to maintain relationships

Be a part of the on call rota contracted to a 1 in 3 weeks basis

Cost control

Completion of end-to-end forwarding activities as the individual role requires

Follow strict and time sensitive SOPs/KPIs to ensure compliance

Work closely with internal and external customers

Focus on customer service

Use of Cargo Wise/MS office as requested

Ensure invoicing and job costing are updated within the required timeframe

Month end department compliance

Customs Entries

Assist Supervisors and line managers where required

Ensure all reports including internal and customer specific are completed within the deadline

Resolve queries from customers and suppliers

Ensure Best Practice models are adopted

Work closely with the line manager to complete Internal and external rates reviews.

To take part in customer reviews when required to build up visibility and relationships with customers.

Assist sales and management with customer development

Operate within companies QA system

Always remain customs and H&S compliant

Any other tasks as directed by their Supervisor or line manager

**Experience**:
Import/export knowledge required or if have 1 will train on the other.

Educated to GCSE/O level standard or equivalent

Good Customs clearance knowledge

Preferable Cargo wise knowledge

Aerospace / time critical experience

Good operational knowledge

A high level of customer service skills

Must be a driver

Good Knowledge of Cargo Wise

Knowledge of Customs Tariff and Procedures

Financial Awareness

Negotiation Skills

Willingness to work flexible hours as the business requires

Self-motivation and drive to succeed.

Hours of Work:
Monday - Friday, 0900 to 1730

1 in 3 weeks on call rota


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