Head of Property Management

7 months ago

London, United Kingdom The Arch Company Full time

**ABOUT US**

The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.

The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.

**ROLE **PURPOSE**

**KEY ACCOUNTABILITIES**
- Lead and line manage a team of 2 to 3 Property Managers who will work with you to deliver all property management initiatives within your portfolio.
- Report into the portfolio’s Head of Asset Management regularly, providing updates on performance against objectives, settlement recommendations and proposals for business improvements.
- Deliver with your team all property management activities within your portfolio including, but not limited to, service charge, customer onboarding, licences, insurance claims, business rates, breach management and unauthorised occupier removal.
- Manage key customer relationships to maximise growth opportunities, customer satisfaction and company reputation.
- Identify and implement value-add initiatives beyond routine operations.
- Collaborate with the Finance / Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture and CRAR.
- Report and resolve all incidents and situations which pose a health and safety risk promptly.
- Work collaboratively across departments to achieve the company’s overall objectives and goals, including Operations, Professional Services, Leasing, Development etc.
- Manage contractors / agents ensuring services provided are delivered as needed and cost effectively.
- Represent The Arch Company at stakeholder / external meetings.
- Take on any other related responsibilities necessary to deliver the objectives as the role evolves over time.

**KNOWLEDGE, **SKILLS** AND EXPERIENCE**

**Essential**
- Extensive commercial property management experience.
- Proven track record of leading a team to achieve targets and deliver results.
- Experience in working collaboratively with cross-functional teams to deliver shared goals.
- Strong leadership abilities with the proven capacity to lead, mentor, and develop a team of property managers.
- Excellent written and verbal communication skills.
- Proven ability to manage customer relationships and ensure high levels of satisfaction among customers and stakeholders.
- Proactive approach to problem-solving and ability to adapt to evolving responsibilities and priorities.

**Desirable**
- Previous property management experience with a portfolio of high volume multi-let estates with small or medium size businesses as customers.
- MRICS.

**EQUALITY, DIVERSITY & INCLUSION**

At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you're not just getting a job; you're becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.

  • Property Management Assistant

    2 weeks ago

    London, Greater London, United Kingdom Inspired Property Management Full time

    About This RoleWe are seeking a highly organized and efficient Property Management Assistant to join our Inspired Property Management team in Islington, London. As an Assistant Property Manager, you will play a crucial role in assisting the management of a portfolio of properties.

  • Head of Property Strategy

    1 week ago

    London, Greater London, United Kingdom House of Commons Full time

    Head of Property Strategy£82,000 - £103,425 per annum plus excellent benefitsThe parliamentary estate is one of the most iconic and significant estates portfolios in the world.This role supports the Director of Property and Asset Strategy in defining a holistic property strategy for the parliamentary estate.The post holder will develop and lead a team to...

  • Head of Property Development

    2 weeks ago

    London, Greater London, United Kingdom House of Commons Full time

    Job DescriptionWe are seeking a Head of Property Development to join our team at the House of Commons. As Assistant Director (Property Strategy), you will be responsible for managing the successful translation of customer requirements and asset data into an optimised, holistic property strategy.Key responsibilities include leading and managing Business...

  • Property Manager

    2 weeks ago

    London, Greater London, United Kingdom Property Personnel Full time

    Job Description:As a Senior Property Manager at Property Personnel, you will be responsible for delivering exceptional customer service to our valued clients in Willesden, North West London.About the Role:We are seeking an experienced and skilled individual to join our close-knit team of 7 outstanding professionals. You will have the opportunity to work...

  • Interim Head of Property Services

    12 hours ago

    London, United Kingdom Page Personnel Property & Construction Full time

    Interim Head of Property Services - 3 Days Per Week To review and ensure that the client maximises the potential of its buildings, and to facilitate the efficient, professional and cost effective management of its internal service provision to all stakeholders including tenants. To lead a team providing adiverse range of services, with a strong commercial...

  • Head of Business Development

    2 days ago

    London, Greater London, United Kingdom Property Management Recruitment Full time £50,000

    Head of Business Development OpportunityJoin Property Management Recruitment as our Head of Business Development and take ownership of growing our business through strategic partnerships and sales initiatives.About the Role:Salary: Up to £50,000 + performance-related bonuses per annum.Location(s): Chancery Lane (main office) with regular work from home...

  • Head of Property Management

    3 weeks ago

    London, United Kingdom CV-Library Full time

    Worth Recruiting – Property Industry RecruitmentHEAD OF PROPERTY MANAGEMENT – Residential Estate AgencyLocation: Wimbledon, SW19Salary: £40kPosition: Permanent – Full TimeA rare opportunity has arisen for an articulate and engaging candidate with significant Residential Lettings and Property Management experience to become Head of Property Management...

  • Head of Property Strategy

    1 week ago

    London, Greater London, United Kingdom House of Commons Full time

    The House of Commons is one of the most iconic and significant estates portfolios in the world, attracting visitors from all over the globe.We are seeking a highly skilled Head of Property Strategy to join our Property and Asset Strategy team.The successful candidate will have a proven track record in managing complex capital plans and will possess expertise...

  • Head of Portfolio Management

    7 days ago

    London, Greater London, United Kingdom Capstone Property Recruitment Full time

    Job Title: Head of Portfolio ManagementLocation: London, United KingdomEstimated Salary: £65,000 - £70,000 + bonus + benefitsCapstone Property Recruitment is seeking an experienced Head of Portfolio Management to lead our team of property professionals. As a seasoned property expert, you will be responsible for overseeing our mixed-use properties and...

  • Senior Manager, Asset Management

    3 weeks ago

    London, United Kingdom Property Management Recruitment Full time

    A property management firm specialising in super-prime developments in Central London. The company is dedicated to providing bespoke management services for high-end properties. Our client is dedicated to providing bespoke management services for luxury properties, operating out of their head office in Central London. This role is positioned within the...

  • Senior Manager, Asset Management

    3 weeks ago

    London, United Kingdom Property Management Recruitment Full time

    A property management firm specialising in super-prime developments in Central London. The company is dedicated to providing bespoke management services for high-end properties. Our client is dedicated to providing bespoke management services for luxury properties, operating out of their head office in Central London. This role is positioned within the...

  • Head of Property Management

    7 days ago

    London, Greater London, United Kingdom Capstone Property Recruitment Full time

    Key Responsibilities:Oversee and manage a diverse portfolio of mixed-use properties, providing strategic guidance and leadership to on-site teams.Collaborate with clients, professional teams, and key stakeholders to meet key performance measures.Drive environmental management initiatives, green plans, and sustainability strategies across the...

  • Head of Sales and Service Lead

    3 days ago

    London, Greater London, United Kingdom Property Management Recruitment Full time £50,000

    About UsWe are Property Management Recruitment, a leading provider of property management services. Our team is dedicated to delivering exceptional results for our clients.Job SummaryWe are seeking a highly motivated and experienced Head of Sales and Service to join our team. The successful candidate will be responsible for driving sales growth, improving...

  • Head of Property, Assets

    3 weeks ago

    London, United Kingdom The Management Recruitment Group (MRG) Full time

    Head of Property & Facilities Management Location: UK-Based / Hybrid Working MRG is proud to be partnering with Indurent, a dynamic and forward-thinking leader in the industrial and logistics real estate sector. Formed through the combination of Industrials REIT & St Modwen, two highly respected organisations, Indurent manages a portfolio exceeding 27...

  • Head of Property, Assets

    3 weeks ago

    London, United Kingdom The Management Recruitment Group (MRG) Full time

    Head of Property & Facilities Management Location: UK-Based / Hybrid Working MRG is proud to be partnering with Indurent, a dynamic and forward-thinking leader in the industrial and logistics real estate sector. Formed through the combination of Industrials REIT & St Modwen, two highly respected organisations, Indurent manages a portfolio exceeding 27...

  • Head of Property Management

    6 months ago

    London, United Kingdom Rayner Personnel Full time

    My client, a fantastic market leading agent, is looking for an experienced Head of Property Management to lead their team! **Full Job Description**: - My client, a fantastic market leading agent, is looking for an experienced **Head of Property Management** to lead their Islington office team. You will be leading a busy and energetic team, with scope to...

  • Head of Property

    3 weeks ago

    London, United Kingdom The Management Recruitment Group (MRG) Full time

    Head of Property & Facilities Management Location: UK-Based / Hybrid Working MRG is proud to be partnering with Indurent , a dynamic and forward-thinking leader in the industrial and logistics real estate sector. Formed through the combination of Industrials REIT & St Modwen, two highly respected organisations, Indurent manages a portfolio exceeding 27...

  • Head of Property

    3 weeks ago

    London, United Kingdom The Management Recruitment Group (MRG) Full time

    Head of Property & Facilities Management Location: UK-Based / Hybrid Working MRG is proud to be partnering with Indurent , a dynamic and forward-thinking leader in the industrial and logistics real estate sector. Formed through the combination of Industrials REIT & St Modwen, two highly respected organisations, Indurent manages a portfolio exceeding 27...

  • Head of Property

    1 month ago

    London, United Kingdom The Management Recruitment Group (MRG) Full time

    Head of Property & Facilities Management Location: UK-Based / Hybrid WorkingMRG is proud to be partnering with Indurent, a dynamic and forward-thinking leader in the industrial and logistics real estate sector. Formed through the combination of Industrials REIT & St Modwen, two highly respected organisations, Indurent manages a portfolio exceeding 27 million...

  • Head of Residential Property Team

    1 month ago

    London, Greater London, United Kingdom Reliable Property Group UK Full time

    About the RoleWe are seeking a Head of Residential Property Team to lead the launch of our new conveyancing division at Reliable Property Group UK. This is an exciting opportunity for an ambitious individual to build and scale their own team while working within a well-established property group.Key Responsibilities:Develop and implement strategies to grow...