One Front Door Administrator

3 weeks ago

Warrington, United Kingdom Warrington Borough Council Full time

**About us**:
The One Front Door Service is the single point of contact for all of Warrington residents needing to access Warrington's Intermediate Tier services. Working together, our Health and Social care services have created a "One System, One Population, One Purpose" to improve the outcomes for our Warrington residents. Part of the One Front Door service includes monitoring and responding to incoming calls from customers who have Carecall and Telecare equipment installed in their properties to support them to live well and independently at home. The Carecall service has circa 4.500 customers.

**The role**:
The role of the OFD administrator is being responsible for the undertaking of administrative tasks with the OFD service. You will work as part of an integrated team providing support duties, which will include but not limited to processing referrals, answering phone calls, typing reports and correspondence, ordering and receipting goods and equipment, photocopying and filing. This role includes dealing with highly confidential information and therefore requires a high level of discretion.

**What's needed?**:
The successful applicant will need to be proficient in IT with a knowledge of Microsoft office and have the ability to work on their own initiative with minimum supervision.

You will need to be flexible and able to work over a 7-day period within the hours of 8.30am-17.30 on a rota basis which includes weekends and Bank Holidays.

**Benefits**:
As well as a competitive salary, working for us means you get:

- 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme

**Key Dates & Further Information**:
If you would like any further information, please contact Cheryl Milldown Team Manager for an informal discussion on 01925-972282

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer

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