Front of House Facilitator

4 months ago


Wakefield, United Kingdom PHOENIX Healthcare Distribution Limited Full time

**Front of House **Receptionist**

**About Us**:At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We deliver health, every day, all day.

**About The Opportunity**: We now have an exciting opportunity for a Front of House Facilitator on our reception desk.

Responsible for Front of House, meeting room services, post room and other support services, and providing a first class service for customers, general administration, and switchboard support for calls covering the PHOENIX UK Group.

**Key Responsibilities**:
Answering, screening and directing telephone calls

Greeting visitors entering the building and directing appropriately

Ensuring knowledge of visitors movement in and out of organisation

Participate in fire marshal and alarm training and testing

Tidying and maintaining the reception area

Ensuring post is received and distributed and outgoing mail is sent out

Arranging transport as applicable

Ensuring meeting rooms are set up correctly with the requested equipment and amenities, including audio visual requirements, food and beverage requests, conference room set-ups, signage, distribution of material etc.

Providing training to employees on the use of equipment as necessary.

**Essential Skills/Experience**:
Competent user of all MS Office Applications

Good numeracy and literacy skills

Excellent verbal and written communication skills

Team working skills

Excellent telephone manner

Friendly & helpful

Confident and able to develop effective working relationships

Able to work with limited supervision but seek advice when appropriate

A willingness to develop and respond positively to change


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